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Belkin Basic Router is connected to a Comcast modem but no internet access

Discussion in 'Networking' started by fairygyrl777, Nov 27, 2011.

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  1. fairygyrl777

    fairygyrl777 Thread Starter

    Nov 27, 2011
    My neighbor is using my Belkin Router the basic one and has comcast. We both use his internet and have had no problems until the past 3 days. He just got the home phone service from comcast and the phone line is setup through the modem. Ever since comcast came to his apartment and set this up the home phone service to his modem the router is connected but there is no internet access. What is going on and how can I fix this. He has an HP with windows Vista and I have a Toshiba Satellite L675 that has Windows 7 Home premium edition on it. Can someone tell me step by step on how to fix this on both laptops please :) He is frustrated with it and so am I. I am hoping to get an answer as quick as I can!! Thank you so much :)
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    that will be against the T&Cs of the ISP _ they will have a clause about sharing between premises - so we can help here - closing post

    also you would have read the rules on joining
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