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Belkin N1 Wireless Router & Scientific Atlanta (Virgin/Telewest) Cable Modem problems

Discussion in 'Networking' started by Jameseh, Dec 20, 2008.

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  1. Jameseh

    Jameseh Thread Starter

    Joined:
    Dec 20, 2008
    Messages:
    11
    I recently bought a Nintendo DS for online gaming, and so when I couldn't get it online (Error code 52100, Nintendo's site not helping) I tried everything. Last week, I typed my own IP into IE and got my router page, then seen "Turn into Access Point" or something meaning change, and then it asked me to type a ???.???.???.??? style number into the IP box on that page. So I did and then it came up loading in top right hand corner. I waited and nothing so I F5'd it, then I lost my connection.

    Then for a week I could only get internet (Wired) on my Xbox and neither Wireless nor Wired on anything else. But a few days ago, I read the customer support (MS, the one preloaded on the computers) and it said something about changing your IP settings, so I followed those steps and found my computer only wanted to use the DNS ___.___.___.___ the underscores being blanks. So I made it revert to what it should be with a reset button or whatever it was and now I get my Wired connection back on my Laptop.

    But still when I hooked everything back up, no internet or network light on my wireless router.

    Sorry for blabbing, but I really need it and after also recently buying an iPod Touch, really would like my Wi-Fi back.

    Thanks,
    Jameseh
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:

    PING 206.190.60.37

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. Jason08

    Jason08

    Joined:
    Oct 13, 2008
    Messages:
    3,724
    Try putting the default gateway (as shown in ipconfig/all) in the web browser and try resetting the wireless from inside the router.
     
  4. Jameseh

    Jameseh Thread Starter

    Joined:
    Dec 20, 2008
    Messages:
    11
    Belkin N1 Router: Model Number: F5D9231-2 then on a nearby sticker: Ver. 5000uk

    Scientific Atlanta Cable Modem: Serial Number: 210000493
     
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