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Belkin router random disconnects and other problems

Discussion in 'Networking' started by MikeB_570, Aug 27, 2010.

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  1. MikeB_570

    MikeB_570 Thread Starter

    Joined:
    Aug 27, 2010
    Messages:
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    Yay, so I have to retype all of this because being on/off/on/off the internet apparently logged me out and when I finally clicked everything that I wrote was lost. So here we go again...Unfortunately I am so frustrated that this description of my problem will not be as precise as my first one. Started with my girlfriends router burning plastic and being told by the Comcast guy its a fire hazard and she shouldn't use it. We buy a Belkin Basic F7D1301 v1 router from Best Buy, supposedly easy to hook up. Disc set up does not work, tells us to call the number. I access the router by typing in 'router' in the browser. (I've done a few other routers and they were all accessible by typing 191.168.1.1 or similar in the browser). Using any sort of security does not allow my Vista laptop to connect. It results in a "Local only" connection. Xp laptop is able to connect using security. Both laptops are able to connect without security. What results is both computers being connected for about 30 minutes, then both being kicked off and the only light on the router changing from green to orange. A power cycle will allow for about another 30 minutes until it happens again. I read some things about a DHCP lease. I tried turning off 'dhcp server' i believe. I'm pretty sure the laptop that I set it up on stayed connected all night, and the router light stayed green, but no other devices were able to connect. (I'm not entirely sure if that's true since I've tried so many things). I tried changing the channel from Auto to 10, and it lasted about 90 minutes before once again kicking everyone off and the light turning orange. Any help or advice is greatly appreciated, sorry if this seems rushed but I've been messing around for hours with this thing and I'm extremely frustrated that everything that I typed before disappeared on me. EDIT: Grrr and this was formatted but somehow its not now.... Edit 2:,I just took the time to format it again and it turned into a wall of text AGAIN, i'm sorry.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,978
    First Name:
    Wayne
    you may want to type into notepad and then just copy and paste here - that way a disconnection will not make any difference
    to all your writing , I know how frustrating that can be

    lets separate the issues
    1) you have one PC which will not connect to the wireless security , but will when no security is on the router
    2) The internet intermittently disconnects all PCs from the router

    lets start with 2) and get a solid connection with NO wireless security

    so when the router disconnects - whats the name of the light turns from green to orange ?

    would you do the following ipconfig /all and ping tests (instrutions below ) when its working and then do the same tests again when it disconnects - save the results and post back when you are reconnected

    also post back xirrus - instructions below

    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Then run the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    ------------------------------------------------------------------------
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,178
    First Name:
    Terry
    Make sure you have the latest firmware update; then reset the router to factory default settings and reconfigure.

    Do ethernet connected computers lose connection, or just the wireless ones?
     
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