SIRJACOBSTINE
Thread Starter
- Joined
- May 30, 2020
- Messages
- 9
For the past 2 or so weeks my bell home hub 2000 modem has been crashing non stop. It has become a real problem for me as I need to attend my live classes, yet have got no information from any of my classes because I'm reconnecting more than I'm in class. Because of this I cant do my work properly, so I need extensions, and the extensions pile up, and the internet gets super frustrating so I need to take breaks which makes more work pile up...so on so fourth. This issue started after a series of short but plentiful power outages hit, and screwed up our modems settings. A little backstory about the modems settings, we have slow connection where we live, only 5 mbps plan (which really means 2-1.5 mbps download on good days) and a previous problem we had with bell is that the internet would drop down to a 0.5-0.2 mbps connection. After getting in contact with support, I learned that to get the connection back to what it should be I needed to ask them to "change the speed profile" of my modem. That got the speed back to 1.5 and then I left it alone, going back and asking for the same thing when it reverted again. So back to the power outage, I guess the outages changed my modems settings, because the speed profile got reset. In an attempt to get it back to what it was, I went back to support who got it working. HOWEVER, they had me do a reboot of my modem just to be safe. Unplugged it for 30 seconds. and ever since I plugged it back in, the modem crashes constantly. Per hour, I expect upwards of 20 crashes. We even replaced our modem (same model) and the problem still continues. I have noticed the crashes are more intense around certain times, like 11 am, 1 pm, 330pm, 1 am, and 2-230 am (there are other times but I haven't documented them). Resetting the modem does nothing, unplugging does nothing. Bell support is utter bullcrap. They do nothing to help you and the website provides no useful information for anything. bell support runs you in circles and ruins everything. and when i try to look elsewhere, people use confusing computer talk and acronyms which I don't understand. I came here because the last time i had an issue with my internet, it was solved quite effectively and efficiently. So, as I asked in my other question...
If you can help, please do. Try to avoid complex internet/computer acronyms, but if you must use them, please describe them as best as you can. And quick responses is definitely preferable, I need the internet for schooling. Thanks!
If you can help, please do. Try to avoid complex internet/computer acronyms, but if you must use them, please describe them as best as you can. And quick responses is definitely preferable, I need the internet for schooling. Thanks!