Beta 3 v.3244 not allowing upgrades?

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hisdimple

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Joined
Feb 10, 2009
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30
Bought a 2nd hander. Assumed it had a true SP 3. Wrong. Didn't realize until I could not upgrade IE, From 6 to 8. Claims I have a newer version of needed files. No Microsoft at all showing in Add/Remove except SP3 20071030.213554 {since 2008} No updates what so ever....HP support showing 5.1.2600 hotfix K936929... My Computer showing Version 2002 SP3 3,v.3244.,,,Which I now realize is a stand alone beta. Microsoft.com will not prompt/upload any updates to my computer. Can I safely remove the beta SP 3, restart, then install the Microsoft SP 3 from a USB? In Safe Mode?

TSG LOG

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, v.3244, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz, x86 Family 15 Model 4 Stepping 1
Processor Count: 2
RAM: 1023 Mb
Graphics Card: RADEON X300 Series, 64 Mb
Hard Drives: C: Total - 38154 MB, Free - 25516 MB;
Motherboard: Hewlett-Packard, 0968h
Antivirus: AVG Anti-Virus Free, Updated: Yes, On-Demand Scanner: Enabled


Any ideas would be appreciatted. Lynne
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,237
Lynne:

If you bought a second-hand computer that still contains all the "debris" and problems from its previous owner, you need to do a clean reinstall of Windows and get a fresh start with it.

According to your TSG log, it appears to be a HP/Compaq brand.

What is its model name and model number?

What is the product number(P/N) on the sticker?

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SUEOHIO

SUE
Joined
Jan 30, 2007
Messages
3,754
Make sure you get all of the correct xp drivers needed for your model beforehand and put them on a cd so that when you do the reinstall you will have them and not have to go hunting around for them.they will come in handy any time you have to do a reinstall for whatever reason.
 

hisdimple

Thread Starter
Joined
Feb 10, 2009
Messages
30
Thank you for your time!

HP Compq dc7100 CMT (DX438AN)
Bios - HP 78C1 v01.05
XP PRO
5.1.2600 3.0
Hot Fix Kb936929

Sticker?

I found in Windows Explorer

framework v7.74322 (2008)
Win SxS 2008

My main concern is that there are no microsoft updates. Can't update Java or IE. Am I wrong to assume that it is the fault of the beta SP 3 version? Have seen many references to this. Should I not dwld SP 3 from microsoft to a disc, uninstall this beta, (revert to SP 2) then install the SP 3?
 

hisdimple

Thread Starter
Joined
Feb 10, 2009
Messages
30
Your absolutely right. I would like to copy my windows to do a clean install, but can';t find it. I may have to windows off my other computer. Thank you for help. :)
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,237
HP Compq dc7100 CMT (DX438AN)
You have a HP Compaq dc7100 Convertible MiniTower

I suggest you add and save this site somewhere so you can readily refer to it when needed.

You're in luck because the Computer Surgeons HP Recovery Center site has a recovery disc kit available that you can purchase for that desktop.

Go to the site, then type in hp compaq dc7100 in the search box.

There's also a 1-800 phone number so you can call the company.

The recovery disc kit will revert that desktop back to its original factory condition.

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