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between norton 04 and adaware 6 i cant fix this

Discussion in 'Virus & Other Malware Removal' started by Kylew1985, Apr 6, 2004.

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  1. Kylew1985

    Kylew1985 Thread Starter

    Joined:
    Apr 6, 2004
    Messages:
    7
    okay this is aggrivating...
    while i was gone my younger brother downloaded a video, it was a video he shouldnt have been downloading if you get what im saying, but now this video is in my music folder and i cant delete it because for whatever reason it is saying that its being used by another program, but theres no viudeo player programs running. then i came home today and found that a link to a porn webpage was on my desktop, but i was able to stop the process using CTRL+ALT+DEL and delete that. but i cant find the process that is making the video not be deleted. i really dont wanna reformat for this stupid video, but i wanna get this garbage off my computer.
     
  2. mjack547

    mjack547 Malware Specialist

    Joined:
    Sep 1, 2003
    Messages:
    3,181
    Welcome to TSG

    Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

    Spybot - Search & Destroy from http://security.kolla.de

    AdAware 6 from http://www.lavasoft.de/software/adaware/


    Run Sybot S&D

    After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

    Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

    then reboot &

    Run ADAWARE

    Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

    Then ........

    Make sure the following settings are made and on -------"ON=GREEN"
    From main window :Click "Start" then " Activate in-depth scan"

    then......

    click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

    then.........

    Now to scan it´s just to click the "Scan" button.

    When scan is finished, mark everything for removal and get rid of it. .(Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

    reboot again

    Go to http://www.merijn.org/files/HijackThis.exe and download 'Hijack This!'.
    make sure it is placed into it's own folder, not a temporary folder. Then doubleclick the Hijackthis.exe.
    Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
    Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log (in the security section)
    It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
    so do NOT fix anything yet.
    Someone here will be happy to help you analyze the results.

    If Merijn.org is still down due to the DDOS attack on it, the alternative download sites for Hijackthis are:
    http://www.oneknight.co.uk
    http://www.sherrylynn.us/HijackThis.exe
    http://mjc1.com/mirror/hjt/
    http://www.majorgeeks.com/downloads31.html
    http://www.spywareinfo.com/~merijn/downloads.html

    then post a hijackthis log to check what is left
     
  3. dr_cool_j

    dr_cool_j

    Joined:
    Feb 14, 2004
    Messages:
    127
    Reboot in safe mode
    restart the computer
    BEFORE the windows screen or a few seconds
    hit the F5 hey every 2 seconds
    stop when the windows screen loads
    this will take u to safe mode u will be able to delete the file from thier (y)
     
  4. Kylew1985

    Kylew1985 Thread Starter

    Joined:
    Apr 6, 2004
    Messages:
    7

    i tried that... for whatever reason, i cant access my music folder from anything except my user account, and everytime i open it and select the file, i get an error mesage shutting down windows explorer
     
  5. Kylew1985

    Kylew1985 Thread Starter

    Joined:
    Apr 6, 2004
    Messages:
    7

    that spybot thing wont allow me access to that site
     
  6. dr_cool_j

    dr_cool_j

    Joined:
    Feb 14, 2004
    Messages:
    127
    that spybot thing wont allow me access to that site

    plz expain
    if u need spybot or ad-aware, u can get them from my site
    try this on my site
    run
    cwshredder
    then
    x-cleaner select all then scan, remove any item listed
    try install spybot & ad-aware
    install, update and remove any of the listed items
     
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