between norton 04 and adaware 6 i cant fix this

[Kylew1985]

okay this is aggrivating...
while i was gone my younger brother downloaded a video, it was a video he shouldnt have been downloading if you get what im saying, but now this video is in my music folder and i cant delete it because for whatever reason it is saying that its being used by another program, but theres no viudeo player programs running. then i came home today and found that a link to a porn webpage was on my desktop, but i was able to stop the process using CTRL+ALT+DEL and delete that. but i cant find the process that is making the video not be deleted. i really dont wanna reformat for this stupid video, but i wanna get this garbage off my computer.

 

[mjack547]

Welcome to TSG

Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

Spybot - Search & Destroy from http://security.kolla.de

AdAware 6 from http://www.lavasoft.de/software/adaware/


Run Sybot S&D

After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

then reboot &

Run ADAWARE

Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

Then ........

Make sure the following settings are made and on -------"ON=GREEN"
From main window :Click "Start" then " Activate in-depth scan"

then......

click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

then.........

Now to scan it´s just to click the "Scan" button.

When scan is finished, mark everything for removal and get rid of it. .(Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

reboot again

Go to http://www.merijn.org/files/HijackThis.exe and download 'Hijack This!'.
make sure it is placed into it's own folder, not a temporary folder. Then doubleclick the Hijackthis.exe.
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log (in the security section)
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.

If Merijn.org is still down due to the DDOS attack on it, the alternative download sites for Hijackthis are:
http://www.oneknight.co.uk
http://www.sherrylynn.us/HijackThis.exe
http://mjc1.com/mirror/hjt/
http://www.majorgeeks.com/downloads31.html
http://www.spywareinfo.com/~merijn/downloads.html

then post a hijackthis log to check what is left

 

[dr_cool_j]

Reboot in safe mode
restart the computer
BEFORE the windows screen or a few seconds
hit the F5 hey every 2 seconds
stop when the windows screen loads
this will take u to safe mode u will be able to delete the file from thier

 

[Kylew1985]

Reboot in safe mode
restart the computer
BEFORE the windows screen or a few seconds
hit the F5 hey every 2 seconds
stop when the windows screen loads
this will take u to safe mode u will be able to delete the file from thier

i tried that... for whatever reason, i cant access my music folder from anything except my user account, and everytime i open it and select the file, i get an error mesage shutting down windows explorer

 

[Kylew1985]

Welcome to TSG

Download and unzip or install these programs/applications if you haven't already got them. If you have them, then make sure they are updated and configured as described

Spybot - Search & Destroy from http://security.kolla.de

AdAware 6 from http://www.lavasoft.de/software/adaware/


Run Sybot S&D

After installing, first press Online, press search for updates, then tick the updates it finds, then press download updates. Beside the download button is a little down pointed arrow, select one of the servers listed. If it doesn't work or you get an error message then try a different server

Next, close all Internet Explorer and OE windows, press 'Check for Problems', and have SpyBot remove all it finds that is marked in RED.

then reboot &

Run ADAWARE

Before you scan with AdAware, check for updates of the reference file by using the "webupdate".

Then ........

Make sure the following settings are made and on -------"ON=GREEN"
From main window :Click "Start" then " Activate in-depth scan"

then......

click "Use custom scanning options>Customize" and have these options on: "Scan within archives" ,"Scan active processes","Scan registry", "Deep scan registry" ,"Scan my IE Favorites for banned URL" and "Scan my host-files"

then.........

Now to scan it´s just to click the "Scan" button.

When scan is finished, mark everything for removal and get rid of it. .(Right-click the window and choose"select all" from the drop down menu) then press next and then say yes to the prompt, do you want to remove all these entries.

reboot again

Go to http://www.merijn.org/files/HijackThis.exe and download 'Hijack This!'.
make sure it is placed into it's own folder, not a temporary folder. Then doubleclick the Hijackthis.exe.
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log (in the security section)
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.

If Merijn.org is still down due to the DDOS attack on it, the alternative download sites for Hijackthis are:
http://www.oneknight.co.uk
http://www.sherrylynn.us/HijackThis.exe
http://mjc1.com/mirror/hjt/
http://www.majorgeeks.com/downloads31.html
http://www.spywareinfo.com/~merijn/downloads.html

then post a hijackthis log to check what is left

that spybot thing wont allow me access to that site

 

[dr_cool_j]

that spybot thing wont allow me access to that site

plz expain
if u need spybot or ad-aware, u can get them from my site
try this on my site
run
cwshredder
then
x-cleaner select all then scan, remove any item listed
try install spybot & ad-aware
install, update and remove any of the listed items