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Big Error Message /help Help

Discussion in 'Windows XP' started by rozia, Feb 2, 2007.

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  1. rozia

    rozia Thread Starter

    Joined:
    Jan 30, 2007
    Messages:
    11
    This the big diasnostic error message I got this am , can anyone help. Thanks I have Windows xp , DSL , IE 6

    WinSock Diagnostic
    WinSock status

    info Error attmpting to validate the Winsock base providers: 2
    error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
    info Redirecting user to support call



    Network Adapter Diagnostic
    Network location detection

    info Using home Internet connection
    Network adapter identification

    info Network connection: Name=Local Area Connection, Device=HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter, MediaType=LAN, SubMediaType=LAN
    info Ethernet connection selected
    Network adapter status

    info Network connection status: Connected



    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity

    warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
    warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
    warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    error Could not make an HTTP connection.
    error Could not make an HTTPS connection.
    error Could not make an FTP connection.
     
  2. rozia

    rozia Thread Starter

    Joined:
    Jan 30, 2007
    Messages:
    11
    bumping up top need some help thanks
     
  3. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Go to Start > Run: enter cmd

    At the prompt enter:

    netsh reset winsock catalog

    and then reboot

    This applies to XP SP2, if you have another version a different method is required.
     
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