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BIG PROBLEM Could be OS OR Hardware

Discussion in 'Hardware' started by laplaza, Aug 30, 2004.

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  1. laplaza

    laplaza Thread Starter

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    My son has a Sony Vaio laptop that he is continually downloading music and video onto. He has up to date McAfee running on it, but apparently some critter got through. He says he scanned when he noticed problems and the scan did turn up something that was unremovable by McAfee. He did NOT note the name of the virus. By the time he reported the problem to me the computer will not boot at all. I get "Operating System not found" on a black screen with nothing else. When I attempt to boot with the XP OS disc in it, I get the blue install/repair screen, but upon trying each of those options I once again get a black screen telling me that no hard drive is detected. How big of trouble am I in?
     
  2. usualsuspect

    usualsuspect

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    Sony Vaio? Have you contacted Sony, they're normally very responsive? Sounds like you are going to need to flash the BIOS or recover the HD BIOS. It's unlikely to be a hardware failure - just a corruption. I'm not sure who's HD's Sony use - if it's IBM's, I wish you luck!
     
  3. ~Candy~

    ~Candy~ Retired Administrator

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    usualsuspect, please. Flash the bios? That is a pretty drastic post....we should explore other avenues before we randomly decide to flash the bios :eek:

    laplaza, welcome to TSG.

    Can you access the bios setup to see if the hard drive appears there?
     
  4. laplaza

    laplaza Thread Starter

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    Already tried resetting BIOS. No luck.
     
  5. ~Candy~

    ~Candy~ Retired Administrator

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    What is your idea of 'resetting the bios' ?

    Does the hard drive appear there?
     
  6. laplaza

    laplaza Thread Starter

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    Per Sony website:IQ Knowledge Base Article C94679

    How to reset the BIOS to its default values.

    SOLUTION:
    Follow this procedure to reset the BIOS to its default values.

    Restart the computer.
    At the SONY screen, press the F2 key.
    In the PhoenixBIOS Setup Utility window, press the RIGHT ARROW key until the Exit menu is selected.
    On the Exit menu, press the DOWN ARROW key until Get Default Values is selected.
    Press the ENTER key.
    In the Setup Confirmation dialog box, press the ENTER key.
    In the PhoenixBIOS Setup Utility window, on the Exit menu, press the UP ARROW key until Exit (Save Changes) is selected.
    Press the ENTER key.
    In the Setup Confirmation dialog box, press the ENTER key.
     
  7. ~Candy~

    ~Candy~ Retired Administrator

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    Ok, that's fine. Now go back and see if the hard drive is being acknowledged there.

    And that it is the first boot device for now.
     
  8. laplaza

    laplaza Thread Starter

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    Hard drive is first boot. I still get same messages... first No Operating System found and upon once again trying to start up with the XP Pro disc it tells me that Setup did not find any hard disk drives installed in yoru computer. AAGGH! (Sorry about the multiple posts... won't happen again.)
     
  9. ~Candy~

    ~Candy~ Retired Administrator

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    Ok, in another section there should be an area that identifies the cdrom drive, the hard drive etc.

    Also be sure the the IDE channels are set to enabled. I don't think resetting the bios should have disabled them, but double check.

    Are you sure there isn't more history to this problem than what you are being told?
     
  10. laplaza

    laplaza Thread Starter

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    Other history such as what? Physical damage? Doesn't show any. Possible causes? Checking IDE channels and restarting results are same.
     
  11. laplaza

    laplaza Thread Starter

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    Primary IDE adapter says "none"
     
  12. ~Candy~

    ~Candy~ Retired Administrator

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    Well, not sure how old the son is, but sometimes things get, shall we say, muddled in the translation of what happened.

    Is it under warranty per chance?
     
  13. ~Candy~

    ~Candy~ Retired Administrator

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    Will it change to AUTO? Or something else like ENABLED?
     
  14. laplaza

    laplaza Thread Starter

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    Kid is seventeen.. he'll be here in a few minutes and I'll grill him. It will change to Auto, but when I restart it defaults to none.
     
  15. usualsuspect

    usualsuspect

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    Sorry AcaCandy, yes it was drastic but my main point was that laplaza really should be contact with Vaio. It still sounds like a screwed HD or HD firmware. Or the machine may have been subject to 'bounce' technology i.e dropped. It's probably worth removing the panel and checking the HD is properly seated.
     
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