Bizarre boot & lock screen behavior driving me crazy! Help

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mdrsc77

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Joined
Feb 2, 2015
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This regards an HP ENVY Sleekbook 6-1129WM, windows 8.1, brand new, that I received last week. When I turn the machine on the HP logo appears and then the computer just sits there indefinitely, unless I press a key. Following a key press the normal spinning white dots appear and the machine begins booting. The lock screen appears for an instant, then immediately flies away revealing the logon screen. I can login normally and nothing else seems out of the ordinary. I've been wrestling with this issue on and off for 6 or 7 days now and I'm really at my wits end.

The history is as follows:
I get the new machine up and running and start updating windows 8

When windows 8 is up to date I upgrade to 8.1, at this point I save a system image

I install some customization programs- winaero, blackglass, a utility that removes shortcut arrows, change some icons, my lockscreen etc; I'm also installing updates for windows 8.1

At some point I notice that during a restart the screen froze at the HP logo, I tap space bar, the boot process then starts and the lockscreen issue appears. Everytime I restart this happens.

I figure the custom programs screwed something up, but no problem that's why I made a fresh image of the clean system.

Restoring the image doesn't change the boot issue or the lockscreen. This kind of freaks me out, I do a factory reset. Problem still there. WTF could be broken that the factory restore doesn't fix?

I start messing around in the UEFI and BIOS settings, run some diagnostics, try startup repair, try safemode. The only result I get is when I boot in legacy mode, I don't get stuck at the logo screen- the white dots start circling without a keypress - but the lockscreen still flashes past without stopping.

I restore all the UEFI/BIOS defaults and the computer suddenly starts booting normally stopping at the lockscreen like it should. I don't know what fixed it, but whatever, I figure now that it's fixed I'll update 8 and upgrade to 8.1 all over again and this time not mess around with the customization stuff.

I get 8.1 installed, run the first set of 8.1 updates and the restart hangs on the logo, on keypress it boots, flashes the lockscreen past and lands me at my login. This time I hadn't install anything except firefox and windows updates.

I tried enabling and disabling legacy boot to fix it like before but it didn't work this time. I uninstalled the 8.1 updates, but the problem persists, and I don't think all the updates were uninstallable/removed. I'm really going crazy here, what the hell is going on with this machine?
 
Joined
Feb 5, 2015
Messages
1
if it has touchscreen try making sure nothing is on that (dust, smudges, scratches, cracks, rips)
if non of those occur then Try bringing it into a place like best-buy to see for fixes if this does not help, try sending
it back to the shop saying your PC is not working properly and get it replaced or refunded.
 
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