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Bizarre total system crash.

Discussion in 'Virus & Other Malware Removal' started by abedds, Mar 23, 2015.

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  1. abedds

    abedds Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 3891 Mb
    Graphics Card: Intel(R) HD Graphics, 1721 Mb
    Hard Drives: C: Total - 295335 MB, Free - 219428 MB;
    Motherboard: LENOVO, 2537C84
    Antivirus: ThreatTrack Security VIPRE, Updated and Enabled

    I should note that my Lenovo had its battery in and power cable connected. It was also hooked up to a wireless logitec keyboard, a usb cable mouse, and monitor via an old multi-pin hdmi cable at the time of the problem.


    Hello, a few hours ago my laptop suddenly froze and started behaving in a way that I've never seen before and I believe something has compromised my security.
    Before the incident I was working on Microsoft Word 2013, had google chrome with 3 open tabs, (which consisted of 2 Rutgers University links and this link that had 3 streaming music playlists for studying. http://www.300hours.com/blog/6-quick-fixes-to-stay-focused-even-when-youre-tired#.VQ94y_nF-VU ), and was running a system scan on my antivirus.

    I then started up OriginPro9.1 which is a data analysis and graphing software. As soon as I clicked on it the CPU/RAM monitoring widget I have on my desktop spiked its CPU usage to over 50% and even hit 100% multiple times (which is far more than it has ever gone up in the past, even with chrome, word, and origin open simultaneously). It continued to fluctuate between 1% and 100%
    Then I couldnt exit out of any programs and the screen eventually turned completely black except that I could still control my mouse pointer. I tried to force quit but nothing happened. Then after a few minutes I got a popup on the black screen that said something about a logon error and that i should hit [esc] or turn the laptop off manually if [esc] didnt work.
    Eventually some grey desktop background appeared, along with my taskbar and CPU meter. I still had no control of the system. Lastly, my own desktop background reappeared only without the taskbar. I waited some more and then the process started repeating itself in the exact manner I just described. After I sat through 2 complete cycles of that, I shut off the laptop and booted up again. I would have shut off the laptop much sooner but i didnt want to lose my word document that I had yet to save.

    Strangely, throughout the entire duration of the crash, the music i was streaming never stopped playing as well as the CPU meter continued giving live data.

    Ever since I rebooted, having as little as a single tab on chrome open spikes the CPU usage over 35% along with my RAM consumption periodically increasing from 40% to 65% and is still rising... I've run several full system scans with my internet security/antivirus program that I just payed $50 for a couple weeks ago and no threats come up.

    I'm at a complete loss about what happened and what I should do, and I really need some help. Thank you.
     
  2. abedds

    abedds Thread Starter

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  3. abedds

    abedds Thread Starter

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