I have backed up my files off a desktop windows xp on an external drive then moved them to a laptop windows 7 but all i am getting is the shortcut and cannot access files. I am planning on doing a complete wipe out of the desktop and return it to factory settings if possible and dont want to loose all my pictures and documents that I have on it. But on both computers it is stating that it cannot read or open the bkf files on the external items. What can I do? I am not finding any help through the internet.