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Black Monitor Screen!!!

Discussion in 'Hardware' started by snowbell, Nov 4, 2007.

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  1. snowbell

    snowbell Thread Starter

    Nov 4, 2007
    I had a new hard drive installed and I had to reinstall all of my drivers myself because the recovery cd didn't supply the information. Prior to changing the hard drive when my children would play online games they didn't have any problems. Now when ever they play any online games the monitor flickers on and off and then just stays black. If a game is loaded on my computer the screen works fine, this only happens with online games. I checked with my ISP company and there is no ping in my internet connection. I had my Norton configured by the company, I did a complete recovery on my system, reinstalled windows and updated all the drivers that would accept it. My video driver would not accept the 10/2007 update, but it took the 2005 one which is what I was running before the new hard drive. I also had a new fan installed, the one in front of the motherboard. I don't know how to check the temperature of the computer so I cannot give you that information. My monitor is a flat screen CRT 17 inch.

    Field Value
    Computer Type ACPI Multiprocessor PC
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack [ TRIAL VERSION ]
    Internet Explorer 6.0.2900.2180 (IE 6.0 SP2)
    DirectX (DirectX 9.0c)
    Computer Name VISCOM-6JRZHEUB
    Logon Domain [ TRIAL VERSION ]
    Date / Time 2007-11-04 / 09:13

    CPU Type Intel Pentium 4 650, 3400 MHz (17 x 200)
    Motherboard Name PCChips P21G (3 PCI, 1 AGP, 1 CNR, 2 DDR DIMM, Audio, Video, LAN)
    Motherboard Chipset VIA P4M800
    System Memory [ TRIAL VERSION ]
    BIOS Type AMI (08/30/05)
    Communication Port Communications Port (COM1)
    Communication Port ECP Printer Port (LPT1)

    Video Adapter VIA/S3G UniChrome IGP (64 MB)
    3D Accelerator VIA/S3G UniChrome

    Audio Adapter BrookTree Bt878 Video Capture Device - Audio Section
    Audio Adapter Realtek ALC655 @ VIA AC'97 Enhanced Audio Controller

    IDE Controller VIA Bus Master IDE Controller - 0571
    IDE Controller VIA Serial ATA Controller - 3149
    Disk Drive WDC WD3200JD-00KLB0 WD-WCAMR114711308.05J08 (298 GB, IDE)
    Optical Drive LITE-ON DVDRW SHW-160P6S (DVD+R9:8x, DVD-R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:48x/24x/48x DVD+RW/DVD-RW)
    Optical Drive SONY DVD-ROM DDU1615 (16x/48x DVD-ROM)
    SMART Hard Disks Status OK

    Total Size [ TRIAL VERSION ]

    Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Mouse Microsoft PS/2 Mouse

    Primary IP Address [ TRIAL VERSION ]
    Primary MAC Address 00-14-2A-6C-EF-DD
    Network Adapter VIA Rhine II Fast Ethernet Adapter (24.2 [ TRIAL VERSION ])
    Modem Smart Link 56K Voice Modem

    Printer Fax Lexmark X6100 Series
    Printer Lexmark X6100 Series
    FireWire Controller VIA VT6306 Fire II IEEE1394 Host Controller (PHY: VIA VT6307)
    USB1 Controller VIA VT8237 USB Universal Host Controller
    USB1 Controller VIA VT8237 USB Universal Host Controller
    USB1 Controller VIA VT8237 USB Universal Host Controller
    USB1 Controller VIA VT8237 USB Universal Host Controller
    USB2 Controller VIA VT8237 USB 2.0 Enhanced Host Controller
    USB Device Lexmark X6100 Series
    USB Device USB Composite Device
    USB Device USB Human Interface Device
    USB Device USB Printing Support

    DMI BIOS Vendor American Megatrends Inc.
    DMI BIOS Version 080011
    DMI System Manufacturer PCCHIPS
    DMI System Product P21G
    DMI System Version 1.0
    DMI System Serial Number [ TRIAL VERSION ]
    DMI Motherboard Manufacturer PCCHIPS
    DMI Motherboard Product P21G
    DMI Motherboard Version 1.0
    DMI Motherboard Serial Number [ TRIAL VERSION ]
    DMI Chassis Manufacturer PCCHIPS
    DMI Chassis Version 1.0
    DMI Chassis Serial Number [ TRIAL VERSION ]
    DMI Chassis Asset Tag [ TRIAL VERSION ]
    DMI Chassis Type Desktop Case
    DMI Total / Free Memory Sockets 2 / 0
  2. SB305


    Sep 20, 2007
    Quick questions which might help (sorry,I haven't a clue about whether your ping status is OK or not!):
    Were you able to install the motherboard drivers?
    Do you have any yellow ?s in Device Manager?
    Did you install Service Pack 2 and subsequent XP updates?
    Have you run dxdiag with all tests passed?
  3. snowbell

    snowbell Thread Starter

    Nov 4, 2007
    My provided found no ping interruptions with my connection and I attempted to run the game while I spoke to them as well. I installed all of my motherboard drivers. The are no yellow ?s in the Device Manager. I did install Service Pack 2 and all of the XP updates. I ran the sxdiag and all of the tests passed.
  4. SB305


    Sep 20, 2007
    Just a couple more suggestions:
    You can check your rig's temperatures in BIOS, usually under the heading PC Health Status or similar.
    If you download the (free) Everest Home program (easily Googled) it will give you more information on your PC. If the temperatures it displays differ from those in BIOS, BIOS is likely to be the more accurate.
    You can check your CPU's permissible temperatures on the manufacturer's website.
    To check the RAM you could try downloading and running Memtest 86.
  5. snowbell

    snowbell Thread Starter

    Nov 4, 2007
    I will follow your suggestions. Thank you!!!
  6. SB305


    Sep 20, 2007
    Hope a solution shows up, but it looks as though this could be a difficult problem.
    Other standard procedures to go through are testing the hard drive with Scan Disk (but don't let it automatically fix errors) and the manufacturer's utility program; and checking the integrity of the various leads and connections.
    Good luck! (y)
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