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Black screen after applications start freezing up

639 views 2 replies 2 participants last post by  holybatman 
#1 ·
I'm using an HP ENVY TS 17-J130US NB PC on Windows 10 and have been experiencing this issue for the last several weeks.

I believe this occurred after one of the windows updates and the computer didn't shut down correctly. The next time I booted up the system, it basically froze. I've tried updating my graphics driver but am still experiencing these issues.

From time to time the system will freeze although I've been able to use it. But recently when it's about to freeze, my google chrome pages start to not load and my task bar reacts very slowly (opening task manager requires a lot of patience).

I'm not really sure where to start (originally, I thought it was an application like Skype because everytime I opened skype, it would freeze. I've uninstalled skype but still experience these issues).

Any guidance would be greatly appreciated! Thank you!


OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 12220 Mb
Graphics Card: Intel(R) HD Graphics 4600, 1024 Mb
 
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