1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Black screen after applications start freezing up

Discussion in 'Windows 10' started by holybatman, May 11, 2016.

Thread Status:
Not open for further replies.
  1. holybatman

    holybatman Thread Starter

    Joined:
    May 11, 2016
    Messages:
    2
    I'm using an HP ENVY TS 17-J130US NB PC on Windows 10 and have been experiencing this issue for the last several weeks.

    I believe this occurred after one of the windows updates and the computer didn't shut down correctly. The next time I booted up the system, it basically froze. I've tried updating my graphics driver but am still experiencing these issues.

    From time to time the system will freeze although I've been able to use it. But recently when it's about to freeze, my google chrome pages start to not load and my task bar reacts very slowly (opening task manager requires a lot of patience).

    I'm not really sure where to start (originally, I thought it was an application like Skype because everytime I opened skype, it would freeze. I've uninstalled skype but still experience these issues).

    Any guidance would be greatly appreciated! Thank you!


    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 12220 Mb
    Graphics Card: Intel(R) HD Graphics 4600, 1024 Mb
     
  2. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    Have you checked to see if there is a system restore point prior to the date that you started having the issues?
     
  3. holybatman

    holybatman Thread Starter

    Joined:
    May 11, 2016
    Messages:
    2
    Yes I have tried to do a system restore through the windows 10 helper tool but the restore fails
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1171168

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice