"Black Screen" after inhstalling SP1, a new graphics card, and power supply

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shadedgrey63

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Sep 8, 2008
Messages
70
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 8151 Mb
Graphics Card: NVIDIA GeForce GTX 460 SE, 1024 Mb
Hard Drives: C: Total - 941857 MB, Free - 735159 MB; D: Total - 11908 MB, Free - 1451 MB;
Motherboard: MSI, 2A9C, 1.0,
Antivirus: Norton 360, Updated and Enabled

This has happened 3 times - once while I was only watching a video online, ahnd twice when I'd play The Sims 3. The screen goes back, and it just restarts. When the computer would restart, I'd receive the "unexpected shutdown" error, but the computer will run smoothly until I do something that wills trigger it to happen again. I have two of the error logs:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007A944E0
BCP2: FFFFF8800FE0423C
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031211-45443-01.dmp
C:\Users\Kate\AppData\Local\Temp\WER-77329-0.sysdata.xml

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800DDDB0B0
BCP2: FFFFF8800FE9723C
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031211-59108-01.dmp
C:\Users\Kate\AppData\Local\Temp\WER-92882-0.sysdata.xml


As I recently installed three notable things, I'm not sure exactly which is the problem, but I assume the graphics because in Action Center, these events are listed under "Address a problem with NVIDIA Graphics Driver", where it had apparently stopped working.

Please help me out! :)
 
Joined
Jul 8, 2003
Messages
55,940
First Name
Mike
You might try and uninstall those three notable things, and then reinstall one at a time to isolate this..
 
Joined
Jul 8, 2003
Messages
55,940
First Name
Mike
Do you know how to do a system restore? To a time before you updated the drivers?
 

shadedgrey63

Thread Starter
Joined
Sep 8, 2008
Messages
70
I would remove and reinstall them, but it would be a huge pain, and I'm pretty positive it's something to do with my graphics anyway.

Yes, I do, but I don't know if restore points are still there from erlier in the week, and besides, it rarely works when I try it.
 

shadedgrey63

Thread Starter
Joined
Sep 8, 2008
Messages
70
Now that one I'm sure I'll be able to manage easily. :) I mean, I'll do the others if I have to, but those will take time. I hope rolling back works. You mean the graphics driver, right?
 

shadedgrey63

Thread Starter
Joined
Sep 8, 2008
Messages
70
Okay, I rolled back the graphics driver (to none - as I had just installed the card this week), but didn't want to run the game with NO driver, as it's a pretty hefty game, so I then updated it. And the exact same thing happened. :(
 

shadedgrey63

Thread Starter
Joined
Sep 8, 2008
Messages
70
I think I figured out the problem. Some wires with my new power supply were interfering with the card's fan, which in turn made the card overheat. I tied the wires back, and I've been running the game for two hours, playing it for about one - so I think I can safely say the problem has been corrected. :)
 
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