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Black Screen after Repair Install

Discussion in 'Windows XP' started by KL1986, Mar 16, 2011.

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  1. KL1986

    KL1986 Thread Starter

    Mar 15, 2011
    I have a HP Pavillion zv6000 laptop with XP Home Service Pack 3.
    Malwarebyte's found some trojans, when I restarted after removing them the laptop went into a reboot loop. When I disabled automatic restart the blue screen appeared and read 'STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0x0000005 (0x00000000 0x00000000). The system has been shut down.' Safe modes, last known configuration did not work. I did a repair install using my Windows XP cd and everything seemed to be working fine, files copied and no errors appeared. It finished, restarted and went to a black screen with a moveable cursor. Same thing happens in safe mode, only with 'safe mode' text across the top. Alt+ctrl+del brings up nothing. I have seen seen a lot of similar posts with people suggesting to use the recovery console, but I'm nervous since the instructions I used to do the repair install said in big bold letters NOT TO GO INTO THE RECOVERY CONSOLE! Is that the only way to go and will I lose all of my files?? Help would be much appreciated!
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Jan 9, 2005
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