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Black Screen Crash

Discussion in 'Windows XP' started by bizwiz2, Jul 21, 2006.

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  1. bizwiz2

    bizwiz2 Thread Starter

    May 8, 2002

    My computer started giving me trouble with a blue screen and a long message on it and then shutting down. I don't remember what the message said. But at this point, when I turn my computer on, I get a black screen with the following message:

    "Windows could not start because of an error in the software. Please report this problem as : load needed DLLs for HAL.
    Please contact your support person to report this problem."

    It is an E Machine T4165 and came with Windows XP Home already on it.

    My questions are:

    1. How do I get it running again? I have a restore CD that came with it. Will that do it?

    2. If I use the restore CD, will I lose all files I have on the computer? Is there any way to save or recover them?

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