Black screen except for white strip reading "out of range"

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Joined
Feb 15, 1999
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255
My sister (in a distant city) got a new computer running XP called me. Her kids got into the computer and now the screen is black except for a white stripe along the top withe words written there, "out of range."

No mouse control and no cursur.

Any ideas on how to fix?

Thanks, shortcut
 
Joined
Sep 30, 2003
Messages
69
The out of range error is usually generated by the computers memory having problems. try taking the cover off the pc and re-seating the memory. If you can get a memory diagnostic tool off the net somewhere use it. The other guys who post here may be able to tell you of a good one.
 
Joined
Aug 30, 2003
Messages
1,281
Out of range errors are usually because your resolution has been set too high for your monitor or your refresh rate is also too high for the monitor. Try to change the settings as below. You will probably need to boot into safe mode so you can see what you are doing, to get into safe mode hit the f8 key repeatedly while booting up.


Right click on a blank section on the desktop, then click properties, this will open the Display Properties dialogue box.
Click on the settings tab and lower the screen resolution, then click ok.
If there is still a problem open the Display properties again and click the settings tab then click advanced tab then the monitor tab and change the Refresh Rate (probably to a lower setting) then click ok.
 
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