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Black screen of death???

Discussion in 'Windows XP' started by thymekiller, Jun 3, 2005.

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  1. thymekiller

    thymekiller Thread Starter

    Joined:
    Jan 29, 2004
    Messages:
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    I'm working on my son-in-laws computer, a Toshiba Satellite P25 laptop, running XP. He recently had trouble with the screen going black, and usually a restart would fix it. Now, when you turn it on, all the lights work, but the first screen we see is covered with zeros. Then we see the XP splash screen, then it goes black, and we see nothing else. With tthe volume on, you can hear it starting up, the XP music plays, but no screen. (lights are on, nobody's home...) If you boot it into safe mode, it boots fine-no problems there. I had previously installed AVG, Ad-Aware, Spy-bot S&D, and Spywareblaster-all have been recently updated, and running. Could this be a display issue?? And if so, how can I change display settings in normal mode if I have no screen??? Thanks for any advice anyone has!!!
    thyme
     
  2. natcom

    natcom

    Joined:
    Sep 21, 2003
    Messages:
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    if you login fine on safe mode then this is a problem with your display drivers or user profile so lest do this login on safe mode click on start run type msconfig click on the Boot.ini tab and put a check on Basevideo and check if the computer will boot on normal mode if it those update your display drivers

    Now about your user profile you need to login on safe mode as administrator and backup your profile and delated and make a new one here is a link that can help you with that http://techrepublic.com.com/5100-22-5481772-1.html#
     
  3. thymekiller

    thymekiller Thread Starter

    Joined:
    Jan 29, 2004
    Messages:
    283
    "click on start run type msconfig click on the Boot.ini tab and put a check on Basevideo and check if the computer will boot on normal mode if it those update your display drivers"
    I did that, and was able to get back in to XP in normal mode. I searched for updated drivers, and tried them, but every time I unchecked the box in boot.ini, and restarted, it did the same thing. So I uninstalled all the drivers for the display adapter, and unchecked the box in boot.ini, then rebooted. When Windows brought up the "add new hardware" wizard, I cancled it out, and got to the desktop. Just for kicks, I went into display settings, and changed them up-and it seems to be working now. However, instead of showing the nVidia geforce FX adapter in Device Manager, it just shows Video Controller with a big ? next to it. It seems to be working, so I will leave it alone for now...is it possible that the display adapter is bad?? Anyway, thanks for all the help. This forum is the greatest!!!!!!!
    thyme
     
  4. natcom

    natcom

    Joined:
    Sep 21, 2003
    Messages:
    2,243
    is possible but if is working leave it alone im glad is working :)
     
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