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Black Screen Of Death

Discussion in 'All Other Software' started by NynM, Jun 7, 2006.

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  1. NynM

    NynM Guest Thread Starter

    Joined:
    Mar 17, 2005
    Messages:
    26
    Hello,

    I am having terrible problems with what seems to be only occuring in my Incredimail program. Every time I open an email/click a link/edit settings...etc., my pc reboots itself. I am using Windows XP Home as my OS. Here is my HJ log just in case it's not just Incredimail. I have totally uninstalled and then reinstalled Incredimail and it is still occuring:

    Logfile of HijackThis v1.99.1
    Scan saved at 9:37:41 PM, on 6/7/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\MultiAppNT.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\AOL\1133319488\ee\AOLSoftware.exe
    C:\PROGRA~1\PESTPA~1\PPControl.exe
    C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    C:\Program Files\Logitech\Video\LogiTray.exe
    C:\progra~1\yahoo!\YCentral\YahooCentral.exe
    C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
    C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
    C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    C:\Program Files\Muiltmedia keyboard utility\1.3\KbdAp32A.exe
    C:\Program Files\Softwin\BitDefender9\bdoesrv.exe
    C:\PROGRA~1\Softwin\BITDEF~1\bdnagent.exe
    C:\WINDOWS\system32\LVComS.exe
    C:\PROGRA~1\Softwin\BITDEF~1\bdswitch.exe
    C:\Program Files\Google\Google Talk\googletalk.exe
    C:\Program Files\CalendarPal\CalendarPal.exe
    C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\PROGRA~1\INCRED~1\bin\IMApp.exe
    C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
    C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
    c:\progra~1\softwin\bitdef~1\bdmcon.exe
    C:\Program Files\Softwin\BitDefender9\vsserv.exe
    C:\Documents and Settings\Nyn Mandragoran\Desktop\SHORTCUTS\PC MAINTENANCE\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O3 - Toolbar: IncrediBar - {D8073790-84C7-4602-BF77-C6ACBF1612E4} - C:\Program Files\IncrediBar\bin\IBTBar.dll (file missing)
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1133319488\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
    O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
    O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
    O4 - HKLM\..\Run: [YCentral] c:\progra~1\yahoo!\YCentral\YahooCentral.exe
    O4 - HKLM\..\Run: [FLMK08KB] C:\Program Files\Muiltmedia keyboard utility\1.3\MMKEYBD.EXE
    O4 - HKLM\..\Run: [KEMailKb] C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
    O4 - HKLM\..\Run: [KPDrv4XP] C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
    O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    O4 - HKLM\..\Run: [BDMCon] C:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe
    O4 - HKLM\..\Run: [BDOESRV] "C:\Program Files\Softwin\BitDefender9\bdoesrv.exe"
    O4 - HKLM\..\Run: [BDNewsAgent] "c:\progra~1\softwin\bitdef~1\bdnagent.exe"
    O4 - HKLM\..\Run: [BDSwitchAgent] "c:\progra~1\softwin\bitdef~1\bdswitch.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
    O4 - HKCU\..\Run: [CalendarPal] C:\Program Files\CalendarPal\CalendarPal.exe -min
    O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
    O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: IncrediBar - {023FA804-DCE1-4817-94ED-6BA4200F9AF2} - C:\Program Files\IncrediBar\bin\IBTBar.dll (file missing)
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - blank (file missing)
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {00000000-0000-0000-0000-100000000003} - http://code.jcash.biz/l/e5495ea18ea20a79d9086ac17cc687bc_13.exe
    O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: FNO3 File Monitor Service (AFMService) - Unknown owner - C:\WINDOWS\system32\MultiAppNT.exe
    O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: BitDefender Desktop Update Service (LIVESRV) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe" /service (file missing)
    O23 - Service: Sygate Personal Firewall (SmcService) - Unknown owner - C:\Program Files\Sygate\SPF\smc.exe (file missing)
    O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - C:\Program Files\Softwin\BitDefender9\vsserv.exe" /service (file missing)
    O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

    Thanx for all your help!
     
  2. LauraMJ

    LauraMJ Administrator

    Joined:
    Mar 18, 2004
    Messages:
    13,161
    Do you have the most recently updated graphics driver? I had some odd problems with Incredimail, once, and it was solved by updating my graphics driver.

    Also, you might want to try a clean uninstall of Incredimail. Like Firefox, it keeps a profile folder when you uninstall it so that it can keep some of your settings in case of a re-install. Sometimes its helpful to completely clean out a program before re-installing it.
     
  3. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Run HJT again and put a check in the following:

    O3 - Toolbar: IncrediBar - {D8073790-84C7-4602-BF77-C6ACBF1612E4} - C:\Program Files\IncrediBar\bin\IBTBar.dll (file missing)

    O16 - DPF: {00000000-0000-0000-0000-100000000003} - http://code.jcash.biz/l/e5495ea18ea2...cc687bc_13.exe

    Close all applications and browser windows before you click "fix checked".

    Are you aware of the keylogger you have on the machine?
     
  4. NynM

    NynM Guest Thread Starter

    Joined:
    Mar 17, 2005
    Messages:
    26
    Hi Laura,

    Well I updated the graphics driver and also did a complete (clean) uninstall and re-install of Incredimail. It's still rebooting itself.
     
  5. NynM

    NynM Guest Thread Starter

    Joined:
    Mar 17, 2005
    Messages:
    26
    Hi cybertech,

    Here is the log of my HJT with the fixed errors. Also, I have no idea what a keylogger is, and if it is dangerous to have on me pc, please instruct me on how to get rid of that as well!

    Thanx!

    Logfile of HijackThis v1.99.1
    Scan saved at 2:58:32 PM, on 6/9/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\MultiAppNT.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\Common Files\AOL\1133319488\ee\AOLSoftware.exe
    C:\PROGRA~1\PESTPA~1\PPControl.exe
    C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    C:\Program Files\Logitech\Video\LogiTray.exe
    C:\progra~1\yahoo!\YCentral\YahooCentral.exe
    C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
    C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
    C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    C:\Program Files\Softwin\BitDefender9\bdoesrv.exe
    C:\Program Files\Softwin\BitDefender9\bdnagent.exe
    C:\Program Files\Softwin\BitDefender9\bdswitch.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LVComS.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\Documents and Settings\Nyn Mandragoran\Desktop\SHORTCUTS\PC MAINTENANCE\HijackThis.exe
    C:\WINDOWS\SYSTEM32\notepad.exe
    C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
    C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
    C:\Program Files\Softwin\BitDefender9\vsserv.exe
    c:\progra~1\softwin\bitdef~1\bdmcon.exe

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1133319488\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
    O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
    O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
    O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
    O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
    O4 - HKLM\..\Run: [YCentral] c:\progra~1\yahoo!\YCentral\YahooCentral.exe
    O4 - HKLM\..\Run: [FLMK08KB] C:\Program Files\Muiltmedia keyboard utility\1.3\MMKEYBD.EXE
    O4 - HKLM\..\Run: [KEMailKb] C:\PROGRA~1\MICROI~1\INTERN~1\KEMailKb.EXE
    O4 - HKLM\..\Run: [KPDrv4XP] C:\PROGRA~1\MICROI~1\INTERN~1\KPDrv4XP.EXE
    O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
    O4 - HKLM\..\Run: [BDMCon] C:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe
    O4 - HKLM\..\Run: [BDOESRV] "C:\Program Files\Softwin\BitDefender9\bdoesrv.exe"
    O4 - HKLM\..\Run: [BDNewsAgent] "c:\progra~1\softwin\bitdef~1\bdnagent.exe"
    O4 - HKLM\..\Run: [BDSwitchAgent] "c:\progra~1\softwin\bitdef~1\bdswitch.exe"
    O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
    O4 - HKCU\..\Run: [CalendarPal] C:\Program Files\CalendarPal\CalendarPal.exe -min
    O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
    O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
    O4 - HKCU\..\Run: [Magentic] C:\PROGRA~1\MAGENTIC\bin\Magentic.exe /c
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: IncrediBar - {023FA804-DCE1-4817-94ED-6BA4200F9AF2} - blank (file missing)
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - blank (file missing)
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: FNO3 File Monitor Service (AFMService) - Unknown owner - C:\WINDOWS\system32\MultiAppNT.exe
    O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: BitDefender Desktop Update Service (LIVESRV) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe" /service (file missing)
    O23 - Service: Sygate Personal Firewall (SmcService) - Unknown owner - C:\Program Files\Sygate\SPF\smc.exe (file missing)
    O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - C:\Program Files\Softwin\BitDefender9\vsserv.exe" /service (file missing)
    O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Download the KillBox

    Save the file to your desktop.

    Run KillBox.exe.

    Select the Delete on Reboot option.

    In the Full Path of File to Delete field copy and paste the following bolded entry.
    Click the red circle with the white X in it,
    When it asks if you want to delete the file on reboot click Yes.
    When it asks you to reboot, click No.


    C:\WINDOWS\system32\MultiAppNT.exe


    Close Killbox.

    Click Start - Run - and type in:

    services.msc

    Click OK.

    In the services window find :

    O23 - Service: FNO3 File Monitor Service (AFMService)

    Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK.
    Exit the Services utility.


    Note: You may get an error here when trying to access the properties of the service. If you do get an error, just select the service and look there in the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest.


    Run HJT again and put a check in the following:

    O23 - Service: FNO3 File Monitor Service (AFMService) - Unknown owner - C:\WINDOWS\system32\MultiAppNT.exe

    Close all applications and browser windows before you click "fix checked".

    Now reboot the machine and let us know if that fixes the problem.
     
  7. NynM

    NynM Guest Thread Starter

    Joined:
    Mar 17, 2005
    Messages:
    26
    Hi cybertech,

    I did everything you requested and the computer is still rebooting itself while I'm in Incredimail. It's strange because some of the emails I am able to open and read, while others the minute I try to open the email, my pc reboots...I'm at a total loss here. I have contacted IM VIP support (laughs because who knows when I'll hear from them!)
     
  8. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I'm sorry that didnt' help but at least you got rid of that keylogger! (y)

    I've never used IncrediMail so I know nothing about it. :(

    I hope someone else will chime in with some suggestions!
     
  9. LauraMJ

    LauraMJ Administrator

    Joined:
    Mar 18, 2004
    Messages:
    13,161
    Actually, I've used the MVP support a couple of times, and both times, they've replied within 24 hours, and both times their continuing replies were very timely, generally within a couple of hours, and both times, they were pretty knowledgeable. Hopefully they can help you.

    Have you tried turning off ALL of the video and sound effects?
     
  10. NynM

    NynM Guest Thread Starter

    Joined:
    Mar 17, 2005
    Messages:
    26
    Hi LauraM,

    Well I hope I do hear something soon from them. I sent the email to them 4 days ago, and I received a comfirmation that they received it and nothing else since.

    Yes, I tried turning off the audio and visual settings, and it's still happening *sighs*
     
  11. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Disable Ewido and see if that helps.

    From the system tray:
    Right-click the system tray icon and uncheck real time protection.
     
  12. LauraMJ

    LauraMJ Administrator

    Joined:
    Mar 18, 2004
    Messages:
    13,161
    NynM,

    You do have the premium, paid for version, correct? Because I think only the premium version gets tech support.
     
  13. NynM

    NynM Guest Thread Starter

    Joined:
    Mar 17, 2005
    Messages:
    26
    Hello cybertech,

    The ewido has been disabled and is still rebooting...


    Hello LauraM,

    Yes, I have the premium version of IM...
     
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