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Black screen on start up.

Discussion in 'Windows 10' started by jimac, Jan 10, 2016.

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  1. jimac

    jimac Thread Starter

    Joined:
    Jan 10, 2016
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    I have a Dell XPS 8500 Desktop. I have been running Win 10 (With Problems) . I downloaded an update for Kaspersky and needed to reboot. When I tried to reboot it came back to the start page without rebooting. I then shut down. When I restarted I got an error message stating System_Thread_Exception_Not_Handled. It also gave options to troubleshoot the problem. I choose Dell. After going through several steps It Froze. I shut down. I have nothing but a Black screen ever since. Help!
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,001
    First Name:
    Frank
    He has a Dell XPS 8500 desktop (which was not tested by Dell for Windows 10).
    He does not have a laptop.

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  3. jimac

    jimac Thread Starter

    Joined:
    Jan 10, 2016
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    Thank you flavallee for your response. Yes my computer is a desk top.
     
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