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Black screen when connecting hdmi from ps4 to laptop

Discussion in 'Games' started by marcus1699, Aug 19, 2017.

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  1. marcus1699

    marcus1699 Thread Starter

    Joined:
    Aug 19, 2017
    Messages:
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    I have an alienware m17x (yes, it has hdmi input) and recently I upgraded my screen from 1600x900 to 1920x1080. Ever since then, when I try to play my ps4 on my laptop monitor, the screen turns to a dark grey colour then to a black screen.
    I have tried connecting my xbox one to my laptop and had the same results so its most likely a problem with my laptop.
    please help

    thank you

    (i didnt know what forum to put this in sorry if this is the wrong one)
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
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    First Name:
    Jim
    How exactly did you "upgrade" the screen?

    Try adjusting the screen resolution back to 720P and see what happens.

    Just a guess as I'm not familiar with the HDMI input of that laptop, but, when connecting a PS4 or Xbox to the input, the PS4/Xbox is supposed to auto negotiate the display resolution. It's possible the laptop is still negotiating the old input resolution which now doesn't match the new screen.

    You may also need to update the video drivers (from Dell).

    Aside from that, I suggest contacting Dell (or browsing their forum) and see what they say.
     
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