Blackberry Z30 not recognized by computer

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dano_61

Thread Starter
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May 4, 2004
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1,519
Hello

I have a new Blackberry Z30 when i plug into my computer i am getting this error message (picture attached ) any suggestions

Thank you

Dan
 

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plodr

Liz
Joined
Jun 27, 2014
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23,914
Settings, Networks Connections, USB.
Turn on the Charge only mode.
 

dano_61

Thread Starter
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May 4, 2004
Messages
1,519
Hi plodr

I got a pop up icon showing Blackberry connection but nothing shows in devise manager, i made the changes you suggested
 

plodr

Liz
Joined
Jun 27, 2014
Messages
23,914
What do you want to do?
If you want to simply charge it through your computer, make the changes I suggested.

If you want to move files back and forth Turn off Charge only mode.
Don't open device manager, open Windows Explorer, find the device and expand it to show your files.

What operating system is the computer running? (If Windows 10, I can't help) My android phone and 2 tables connect to only Win 7 computers.
 

dano_61

Thread Starter
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Messages
1,519
I downloaded Blackberry link that solved the problem, your the best plodr !!
 
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