Blank blue screen

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mia071

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Joined
Aug 19, 2004
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2
Hello,

We have a new laptop Toshiba Satellite M45 S2693, Pentium M 1.73 GHZ 1GB Ram. The problem is that every so often the screen goes blank, it turns light blue, it's not the blue screen of death, there are no error messages. If we are playing music you can still hear it without any problems, to fix the problem we have to restart the computer. I have downloaded all the updates and we installed virus protection software before connecting to the internet. Does anyone have any ideas?
 
Joined
Dec 9, 2000
Messages
45,855
If you do a ctrl-alt-del can you get the Task Manager?

I'd probably reload the Display drivers -- but you might want to have a look at the eventlogs to see if anything is being logged there as an event error which might be related.

Run eventvwr.msc and look under the System and Applications logs.
 
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