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Blank box with a red X

Discussion in 'Business Applications' started by %Mary Ann, Oct 6, 2008.

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  1. %Mary Ann

    %Mary Ann Thread Starter

    Oct 6, 2008
    When I receive an email with a picture I only get a blank box with a red x. I'm using Win XP SP2, Outlook 2003. How can I get the picture to show up.
  2. eric996


    Apr 3, 2008
    Hi Mary Ann

    Are you on an exchange server?

    Sometimes this happens when your OLK folder gets too full. An OLK folder is pretty much to Outlook what a Temporary Internet Files folder is to IE.

    The folder is usually hidden, and stays hidden even when you have show hidden files and folders checked

    You can go to search and search "OLK" . Usually they are named OLK9B or OLKD5 or something with that naming convention.

    When you find the folder, you can delete all contents, shutdown outlook and then reopen it to see if that had any effect. Also, delete your temporary internet files.

    If you are comfortable with the registry, you can go here and find the folder path:


    Double-click OutlookSecureTempFolder and copy the path. Then go to your run line Start >> Run or anywhere in windows explorer and paste the path. Delete everything in the folder if you don't need the items.
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