Blank desktop and no start menu

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kderco

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Joined
Sep 16, 2003
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10
Hi Hopefully someone can help me. I have been on the phone with tech people the past 2 days. Yesterday when I went to sign on to my computer. I got a blue screen with hp invent in the right hand corner. Nothing else. I don't have a start menu/bar at the bottom of my computer and there is nothing on my desktop. I can sign on to AOL but only if I do ctrl-alt-delete and find AOL and then start it up from the very beginning. Can one of you wonderful people help me because I am a Realtor and I neeeeeeeeed my computer all day and some times all night. How do I get my desktop and start menu back. Please Help. Thank you!
 
Joined
Feb 23, 2003
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16,274
Have you tried the safe mode route and tried getting to windows that way or last known good configuration ?
 

Miz

Joined
Jul 1, 2002
Messages
2,146
More often than not, the symptoms you describe are due to video card drivers.

Go into Safe Mode, right click on My Computer, go to the Hardware tab, then the Device Manager button. Click on the plus sign to the left of Display Adapters. Right click on the adapter listed and choose Uninstall. There will be the usual Dire Warning...tell it OK or Yes or whatever it requires to make it shut up and go away. ;) Then reboot and let Windows reinstall the drivers.

Most of the time, that solves the "blank desktop on bootup" problem.
 

kderco

Thread Starter
Joined
Sep 16, 2003
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10
ok I tried going into safe mode but there is no "my computer" to right click on!
 

kderco

Thread Starter
Joined
Sep 16, 2003
Messages
10
Ok I think I found out what is wrong. I went into a program call pc doctor for windows and My Network Test FAILED- it said COund not find remote host for testing. Does this help anyone figure out my problem?
Thanks in advance!
 
Joined
Feb 23, 2003
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16,274
If you can boot into safe mode again please try a system restore to the date just before the problem began.

Safe mode: Start tapping the f8 key immediately on reboot and when a black screen with white lettering comes up select safe mode.
 

kderco

Thread Starter
Joined
Sep 16, 2003
Messages
10
MR WEBMASTER- I tried both things you told me to and they did not work. But thank you so much and if you can think of anything else let me know. I guess I am in pretty bad shape.
Kelly
 
Joined
May 15, 2003
Messages
419
The only difference between c:\winnt and c:\ windows is the winnt folder is NT/2000 Windows folder, and the Windows folder is the XP windows folder.

Did you try the re-instillation?
 
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