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Solved Blank Desktop windows10

Discussion in 'Windows 10' started by nigelbkeeble, Sep 24, 2016.

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  1. nigelbkeeble

    nigelbkeeble Thread Starter

    Joined:
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    Hello,

    please forgive me if this is not the place to ask this question.

    I have a Toshiba Satellite Pro C660-2F8.

    My laptop has been running very slow. I then had an issue where it appeared that the laptop wouldn't accept the password even though I know that the password was correct. It now accepts the password.

    It now signs in but will not load up the desktop. I have attempted to try to do a restart but can't.

    i can load up the task manager.

    it has a personal picture on the desktop

    i am getting an error message. ..............
    c:\WINDOWS\system32\config\desktop is unavailable.

    My system is using windows10.

    thanks
    Nigel
     
  2. lunarlander

    lunarlander

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    Messages:
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    If you can start task manager, then you can kill 'explorer' and run using Task > Run and start 'explorer' again which will reload the desktop.
     
  3. nigelbkeeble

    nigelbkeeble Thread Starter

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    Thank you. I now have my desktop back however when I try to click on to something it attempts to open but then doesn't.

    I have tried to type into the search bar on the task bar and I can't type into it.

    Thanks for your help.
     
  4. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Toshiba Satellite Pro C660-2F8 Laptop
    It originally came with Windows 7 Home Premium 64-bit and came with these specs:
    Intel Core i3-2330M 2.20 GHz processor
    Intel HD Graphics 3000 graphics
    6 GB(4 GB + 2 GB) DDR3-1333 RAM

    A laptop with those specs shouldn't be running slow, but since we don't know what's installed in it and how you use it, there could be any number of reasons why it's running slow.
    Since you're having so many issues with Windows 10, my advice is to reinstall Windows 7 and get a fresh start with it.

    ---------------------------------------------------------------
     
    Last edited: Sep 25, 2016
  5. nigelbkeeble

    nigelbkeeble Thread Starter

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    Thanks for that.

    Just need to find my original code as it came bundled.

    Do you have any good idea how to do that.

    I also think that I'd need to download windows 7 onto a USB - would that work ?

    Thanks
    Nigel
     
  6. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    The 25-character product key/activation code will be on the Windows 7 Home Premium "Certificate-Of-Authenticity" sticker.
    The sticker will be on the bottom of the laptop's case or inside its battery compartment.

    That laptop appears to sell in the U.K., so I'm not able to locate a factory restore/system recovery disc kit for it.

    I'm only familiar with creating and using a bootable DVD from a Windows 7 ISO file, so I can't advise you how to do it with a USB thumb drive.

    -------------------------------------------------------------
     
  7. nigelbkeeble

    nigelbkeeble Thread Starter

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    Many thanks
     
  8. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    You're welcome. (y)

    --------------------------------------------------------------
     
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