In Progress Blasted adverts

madgewilfire

Thread Starter
Joined
Nov 1, 2016
Messages
25
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20190620164323.000000+060
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, Intel64 Family 6 Model 61 Stepping 4, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 5500, 1024 MB
Hard Drives: C: 222 GB (162 GB Free);
Motherboard: ASUSTeK COMPUTER INC. X555LAB, ver 1.0, s/n BSN12345678901234567
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n F6N0CV340701255
Antivirus: Windows Defender, Enabled and Updated
I have been watching and working out to a Pilates programme on Youtube and until yesterday everything was fine. Halfway through my workout adverts kept popping up about every minute or two thus interrupting everything. I wonder how this has come about and how I can stop these pesky adverts. Thank you in anticipation for any successful advice. Please bear in mind that I am an 85yr old technophobe :cry:
 

kevinf80

Kevin
Malware Specialist
Joined
Mar 21, 2006
Messages
11,440
Hello madgewilfire,

Run the following and post the two produced logs:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...

When you`ve downloaded FRST64.exe, rename it to FRST64English.exe...

  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"


  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Thank you,

Kevin..
 

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