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Blocked Email Issue

Discussion in 'Web & Email' started by DREmail, Jul 11, 2016.

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  1. DREmail

    DREmail Thread Starter

    Joined:
    Jul 11, 2016
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    Hoping someone can help because I have officially hit the wall with everything I can think of.

    A long time client of mine has suddenly (3 weeks going now) stopped receiving emails from me or anyone at my domain. I can receive their emails but any email I send back (whether its a reply or a new email) just doesn't show up.

    I've spoken with our host provider and everything they can see on their end is that the email is going out properly and they say the issue must be on their end. I've asked them to whitelist our domain and IP address but still nothing.

    I don't get a bounce back - the email just disappears into the web. I can email them from my personal email no problem, I can email tons of other people from my work email no problem. Its just this 1 connection.

    Any thoughts? Ideas?

    The thing that drives me crazy is that this is an ongoing client I've had for a decade and all the sudden POOF! They can't get emails from me anymore. We didn't change anything - they said they didn't change anything. I just don't understand what it could be
     
  2. etaf

    etaf Moderator

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    Messages:
    64,891
    First Name:
    Wayne
    what about his host provider , have you spoken to them to see if they are blocking or spam filtering before reaching clients email server
     
  3. DREmail

    DREmail Thread Starter

    Joined:
    Jul 11, 2016
    Messages:
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    Hey! Thanks for the idea. So this could be an issue even if they've whitelisted us on their end?
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,891
    First Name:
    Wayne
    worth a discussion
     
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