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Blue screen after shutdown on Vista

Discussion in 'Windows Vista' started by rocky7st, Apr 27, 2008.

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  1. rocky7st

    rocky7st Thread Starter

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    Sometimes after I shutdown I get this bluescreen and then my computer restarts. I check online for the error from Microsoft error report and it says my anti virus is causing the problem. I have Kaspersky Internet security 7.0 and 4 anti spyware software installed: Ad Aware, Spybot, Arovax AntiSpyware, AVG Anti-Spyware

    Looking at my reliablity monitor it seems to have been occuring for over a month but that might just have been a disruptive shut down. I have only really experiencing the rebooting over the past week.

    Here is the error reported

     

    Attached Files:

  2. Rollin' Rog

    Rollin' Rog

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    Was that the only dump file in the minidump directory?

    I can't tell from that whether or not the antivirus or firewall was an issue.

    I can tell you that these are one of the most common sources of BSODs, and if you got that response from the MS error report -- it probably saw a different dumpcheck than the one you have uploaded.

    I would remove temporarilty whatever it reported, then if no further errors, try a reinstall of it.

    I see "guard.sys" just before the crash dump -- so that might be what the MS error report was referring to -- this is either AVG or Ewido (if you have that)
     
  3. rocky7st

    rocky7st Thread Starter

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    Yea that's all I could find in there. I do have an AVG program so I will try and uninstall that
     
  4. rocky7st

    rocky7st Thread Starter

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    This is my latest dump. I uninstalled AVG spyware and it was alright until yesterday. Again when I checked for a solution online it was saying my antivirus was the problem.
     

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  5. Rollin' Rog

    Rollin' Rog

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    From your original post I just think you have an overload of "security" software installed.

    Can you post a HijackThis scanlog so I can see exactly what is running >>

    Download and install HijackThis. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

    http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

    Kaspersky's has been an occasional culprit -- although the debugger is not really pointing to it.
     
  6. rocky7st

    rocky7st Thread Starter

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    Here you go

     
  7. Rollin' Rog

    Rollin' Rog

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    Well I guess given what you are getting back from the MS "report", Kaspersky would have to be the suspect -- although actual bugchecks don't seem to confirm this -- I don't know what information their report is going on.

    Whether this is worthwhile to pursue has to be your call -- since intermittant BSODs can be particularly hard to troubleshoot and this may pose no more than an occasional annoyance if it only occurs at shutdown.

    I used to have a similar issue with Symantec on XP -- finally just uninstalled it and went with AVG ever since.
     
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