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Blue screen appears in middle of work

Discussion in 'Windows 8' started by cullism, Jan 23, 2017.

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  1. cullism

    cullism Thread Starter

    Joined:
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    For years now I have had this problem. Th is morning I had spent some considerable time creating multiple slideshows. While DVD PixPlay was processing the slideshows prior to burning them (which takes hours) I was preparing a cover for the DVD box. This also took time. Without warning the screen went blue and I was informed that Windows was repairing some problem. This only took a matter of seconds then the computer rebooted and I lost all my work. This happens every so often. Why? My computer is quite old. I use Windows 8.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 8 Pro, 32 bit
    Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz, x64 Family 6 Model 15 Stepping 6
    Processor Count: 2
    RAM: 3292 Mb
    Graphics Card: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1), 1422 Mb
    Hard Drives: C: 97 GB (15 GB Free); D: 292 GB (190 GB Free); L: 292 GB (159 GB Free); Z: 75 GB (53 GB Free);
    Motherboard: Gigabyte Technology Co., Ltd., G41M-Combo
    Antivirus: Windows Defender, Disabled
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. Is the system information correct in regard to windows 8
    2. I know you have said you use 8, but it is not uncommon for people to refer to 8 when they now actually are running 8.1
    3. If you are still running 8 then of course you have had no support by way of any security updates or system updates from Microsoft since January 2016.
    4. You will note that on the integrated graphics on the G41 chipset you are using WDDM 1.1 - that is
    Microsoft Windows Display Driver Model
    5. You need WDDM 1.2
    https://msdn.microsoft.com/en-us/Library/Windows/Hardware/dn653369(v=vs.85).aspx
    Intel Graphics Drivers, which support WDDM 1.2, support the following new Windows 8 operating system (OS) features:

    • Microsoft DirectX* 11.1 support
    • Stereoscopic 3D support
    • Improved graphics fault tolerance with GPU preemption (to improve desktop responsiveness) and timeout detection and recovery improvements (improved resiliency to GPU hangs)
    • DirectFlip to help reduce power consumption.
    These features are not supported with WDDM 1.1 and 1.0 drivers.
    6. Your chipset you should be aware does not support 8.1 and perhaps you know this and that s why you did not take the free upgrade to 8.1 and then of course the 8.1 system upgrade

    http://www.intel.co.uk/content/www/uk/en/support/graphics-drivers/000005483.html

    7. You can only get WDDM 1.2 through windows updates.

    8. When you reply please include details of ALL you have tried as you say
    so no doubt you have tried a number of possible solutions.
     
  3. cullism

    cullism Thread Starter

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    I upgraded to Windows 8.1 (by download) when it first came out, but sometime later I had a problem with it. I didn't have any 8.1 installation disks so I refprmatted the computers and reinstalled my Windows 8 from its installation disk. I figured that if I had another problem with Windows I could use the repair function on that disk, which the internet download didn't provide.

    As for the details of what I am trying to say, the screen goes blue and white writing appears informing me that Windows has encountered a proble which it needs to repair. It then shows the percentage of repairing done before restarting.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. Go device manager
    expand display adapters
    right click the G41
    click update driver
    select search automatically for updated driver software
    report result please

    2. Run a chkdsk /r on C drive
    open a cmd prompt with admin rights
    type at the C: prompt

    chkdsk /r

    press enter if it asks do you wish to force dismount type N
    It should then ask do you wish to run on restart type Y
    If the first message is only do you wish to run on restart then type Y at that message
    Restart the computer let the chkdsk run

    On completion go control panel admin tools event viewer
    click windows logs left pane click application log
    click find right pane
    type

    wininit
    click find next
    check if that is the chkdsk log for the chkdsk just run
    if so click copy right pane as txt and paste to reply

    3. Is the problem only experienced whilst using the DVD software
     
  5. cullism

    cullism Thread Starter

    Joined:
    Nov 1, 2007
    Messages:
    233
    I did step i from your instructions and was told that my driver was up to date. The problem can occur at any time, not just while I am using DVD software.

    The log you requested is:

    Checking file system on C: The type of the file system is NTFS. Volume label is Win8Pro. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 3)... Cleaning up instance tags for file 0x3184. 464896 file records processed. File verification completed. 1985 large file records processed. 0 bad file records processed. CHKDSK is verifying indexes (stage 2 of 3)... 543996 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)... Cleaning up 95 unused index entries from index $SII of file 0x9. Cleaning up 95 unused index entries from index $SDH of file 0x9. Cleaning up 95 unused security descriptors. Security descriptor verification completed. 39551 data files processed. CHKDSK is verifying Usn Journal... Usn Journal verification completed. CHKDSK discovered free space marked as allocated in the volume bitmap. Windows has made corrections to the file system. No further action is required. 102005759 KB total disk space. 90142212 KB in 211845 files. 103512 KB in 39552 indexes. 4 KB in bad sectors. 535159 KB in use by the system. 65536 KB occupied by the log file. 11224872 KB available on disk. 4096 bytes in each allocation unit. 25501439 total allocation units on disk. 2806218 allocation units available on disk. Internal Info: 00 18 07 00 0f d6 03 00 0a e4 05 00 00 00 00 00 ................ e1 02 00 00 33 00 00 00 00 00 00 00 00 00 00 00 ....3........... 68 c6 f2 00 00 00 00 00 e8 c9 34 00 00 00 00 00 h.........4..... Windows has finished checking your disk. Please wait while your computer restarts.
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Thanks for the chkdsk log
    I am surprised you have not been receiving messages that a disk check needs to be run
    OR have you been receiving such messages and it then continues and reports the results

    This summarises the message you would and indeed I expect you should have received
    PLEASE confirm that the chkdsk results are definitely from the chkdsk you ran at my request
    part of the log is missing there is no time and date entry
     
    Last edited: Jan 24, 2017
  7. cullism

    cullism Thread Starter

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    I checked (more carefully than I did the first time) and below is the log from this morning.I cannot remember exactly what the message is on the blue screen, however it doesn't give me any options but rather runs some sort of repair then restarts. it never reports the results. I also don't get the messages that you quite.
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    NO log attached
     
  9. cullism

    cullism Thread Starter

    Joined:
    Nov 1, 2007
    Messages:
    233
    Sorry.

    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 25/01/2017 09:50:05
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: MikesPC
    Description:


    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is Win8Pro.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    464896 file records processed.

    File verification completed.
    1987 large file records processed.

    0 bad file records processed.


    CHKDSK is verifying indexes (stage 2 of 5)...
    543974 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.


    CHKDSK is verifying security descriptors (stage 3 of 5)...
    Cleaning up 11 unused index entries from index $SII of file 0x9.
    Cleaning up 11 unused index entries from index $SDH of file 0x9.
    Cleaning up 11 unused security descriptors.
    Security descriptor verification completed.
    39540 data files processed.

    CHKDSK is verifying Usn Journal...
    1338440 USN bytes processed.

    Usn Journal verification completed.

    CHKDSK is verifying file data (stage 4 of 5)...
    Windows replaced bad clusters in file 1381
    of name \$Windows.~BT\Sources\Panther\WINDOW~1.CAB.
    Windows replaced bad clusters in file 144700
    of name \Windows\WinSxS\X8B461~1.163\I386\CNBJ2530.DPB.
    Windows replaced bad clusters in file 174941
    of name \Windows\WinSxS\X86AEB~1.163\tctree.dat.
    464880 files processed.

    File data verification completed.

    CHKDSK is verifying free space (stage 5 of 5)...
    2825729 free clusters processed.

    Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    102005759 KB total disk space.
    90062452 KB in 212097 files.
    103524 KB in 39541 indexes.
    4 KB in bad sectors.
    536863 KB in use by the system.
    65536 KB occupied by the log file.
    11302916 KB available on disk.

    4096 bytes in each allocation unit.
    25501439 total allocation units on disk.
    2825729 allocation units available on disk.

    Internal Info:
    00 18 07 00 00 d7 03 00 fb e4 05 00 00 00 00 00 ................
    e1 02 00 00 33 00 00 00 00 00 00 00 00 00 00 00 ....3...........
    68 c6 c6 00 00 00 00 00 08 af f8 00 00 00 00 00 h...............

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-01-24T22:50:05.000000000Z" />
    <EventRecordID>40735</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>MikesPC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is Win8Pro.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    464896 file records processed.

    File verification completed.
    1987 large file records processed.

    0 bad file records processed.


    CHKDSK is verifying indexes (stage 2 of 5)...
    543974 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.


    CHKDSK is verifying security descriptors (stage 3 of 5)...
    Cleaning up 11 unused index entries from index $SII of file 0x9.
    Cleaning up 11 unused index entries from index $SDH of file 0x9.
    Cleaning up 11 unused security descriptors.
    Security descriptor verification completed.
    39540 data files processed.

    CHKDSK is verifying Usn Journal...
    1338440 USN bytes processed.

    Usn Journal verification completed.

    CHKDSK is verifying file data (stage 4 of 5)...
    Windows replaced bad clusters in file 1381
    of name \$Windows.~BT\Sources\Panther\WINDOW~1.CAB.
    Windows replaced bad clusters in file 144700
    of name \Windows\WinSxS\X8B461~1.163\I386\CNBJ2530.DPB.
    Windows replaced bad clusters in file 174941
    of name \Windows\WinSxS\X86AEB~1.163\tctree.dat.
    464880 files processed.

    File data verification completed.

    CHKDSK is verifying free space (stage 5 of 5)...
    2825729 free clusters processed.

    Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.
    No further action is required.

    102005759 KB total disk space.
    90062452 KB in 212097 files.
    103524 KB in 39541 indexes.
    4 KB in bad sectors.
    536863 KB in use by the system.
    65536 KB occupied by the log file.
    11302916 KB available on disk.

    4096 bytes in each allocation unit.
    25501439 total allocation units on disk.
    2825729 allocation units available on disk.

    Internal Info:
    00 18 07 00 00 d7 03 00 fb e4 05 00 00 00 00 00 ................
    e1 02 00 00 33 00 00 00 00 00 00 00 00 00 00 00 ....3...........
    68 c6 c6 00 00 00 00 00 08 af f8 00 00 00 00 00 h...............

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,358
    The hard drive is failing
    This MAY be the cause of the crashes but whether it is or not the most immediate task is to secure your data.
    I have to go out now until about 1900 hrs.
    I will if you need advice guide you through the cloning of the defective hard drive to a replacement.

    If D is simply a partition of the same hard drive as the one lettered C - check that partition as well - chkdsk /r
     
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