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Blue Screen Appears Win32k.sys Page_fault_in_nonpaged_area

Discussion in 'Windows XP' started by sri153, Jul 28, 2006.

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  1. sri153

    sri153 Thread Starter

    Joined:
    Jul 28, 2006
    Messages:
    3
    Hallo
    I have a desktop with WINXP SP2 pack, recentaly I upgraded from WIN XP professional. I always get a blue screen and says that WIN32K.SYS error and PAGE_FAULT_IN_ NONPAGED_AREA and I have to restart the computer. Internet explorer closes automatically and error messege appears that mshtml.dll.
    I went to the evident viewer from the control panel and I found these errors from the application and system folders.
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 7/28/2006
    Time: 8:27:46 PM
    User: N/A
    Computer:
    Description:
    Faulting application iexplore.exe, version 6.0.2900.2096, faulting module mshtml.dll, version 6.0.2900.2096, fault address 0x0005f331.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 32 30 39 36 20 00.2096
    0030: 69 6e 20 6d 73 68 74 6d in mshtm
    0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
    0040: 30 2e 32 39 30 30 2e 32 0.2900.2
    0048: 30 39 36 20 61 74 20 6f 096 at o
    0050: 66 66 73 65 74 20 30 30 ffset 00
    0058: 30 35 66 33 33 31 0d 0a 05f331..

    There is another error file in the system folder

    Event Type: Error
    Event Source: Disk
    Event Category: None
    Event ID: 11
    Date: 7/28/2006
    Time: 8:41:51 PM
    User: N/A
    Computer:
    Description:
    The driver detected a controller error on \Device\Harddisk0\D.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 03 00 68 00 01 00 b6 00 ..h...¶.
    0008: 00 00 00 00 0b 00 04 c0 .......À
    0010: 01 01 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 7e 00 00 00 00 00 00 .~......
    0028: 38 03 00 00 00 00 00 00 8.......
    0030: ff ff ff ff 03 00 00 00 ÿÿÿÿ....
    0038: 40 00 00 8f 02 00 00 00 @..�....
    0040: 00 20 0a 12 40 03 20 40 . [email protected] @
    0048: 00 00 00 00 0a 00 00 00 ........
    0050: 00 00 00 00 78 97 b4 85 ....x—´…
    0058: 00 00 00 00 98 96 b8 85 ....˜–¸…
    0060: 02 00 00 00 3f 00 00 00 ....?...
    0068: 28 00 00 00 00 3f 00 00 (....?..
    0070: 08 00 00 00 00 00 00 00 ........
    0078: f0 00 04 00 00 00 00 0b ð.......
    0080: 00 00 00 00 08 03 00 00 ........
    0088: 00 00 00 00 00 00 00 00 ........

    Please help me out from this problem

    [email address removed for security, contact through forum email if you wish]
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Try updating your display drivers. Incompatible drivers can cause both of those errors.

    You should not include your email address in an open post -- it will be culled by spam machines.

    Also you may need to go to your motherboard vendors site and get the IDE controller drivers to resolve this:

    The driver detected a controller error on \Device\Harddisk0\D.

    But try reseating the cable to the drive.

    http://www.eventid.net/display.asp?eventid=11&eventno=616&source=Disk&phase=1

    But you can also try removing/uninstalling the IDE controller from the Device Manager and rebooting, which should ensure it has a default XP driver.
     
  3. sri153

    sri153 Thread Starter

    Joined:
    Jul 28, 2006
    Messages:
    3
    Hallo Roling,
    The computer is working till now without the problem of the blue screen and its also much faster than before. reading to the link that you have sent, I did all the conditions like-
    -removing multiflash card reader
    -taking out USB2.0hub
    uninstalling and rebooting the system with IDE controllers.

    I checked till today system work perfectly fine except some minor problems Can you please help me out with this.
    There are no errors in thr System folder (Evident viewr--> System) but in the application folder I have seen many errors like

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 7/30/2006
    Time: 9:04:41 AM
    User: N/A
    Computer: KARNATI
    Description:
    Faulting application iexplore.exe, version 6.0.2900.2096, faulting module pncrt.dll, version 6.0.0.0, fault address 0x0000b3b8.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 32 30 39 36 20 00.2096
    0030: 69 6e 20 70 6e 63 72 74 in pncrt
    0038: 2e 64 6c 6c 20 36 2e 30 .dll 6.0
    0040: 2e 30 2e 30 20 61 74 20 .0.0 at
    0048: 6f 66 66 73 65 74 20 30 offset 0
    0050: 30 30 30 62 33 62 38 0d 000b3b8.
    0058: 0a .

    2)

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 7/30/2006
    Time: 1:19:20 AM
    User: N/A
    Computer: KARNATI
    Description:
    Faulting application iexplore.exe, version 6.0.2900.2096, faulting module unknown, version 0.0.0.0, fault address 0x7f3a25a8.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 32 30 39 36 20 00.2096
    0030: 69 6e 20 75 6e 6b 6e 6f in unkno
    0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
    0040: 2e 30 20 61 74 20 6f 66 .0 at of
    0048: 66 73 65 74 20 37 66 33 fset 7f3
    0050: 61 32 35 61 38 0d 0a a25a8..


    3)

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 7/30/2006
    Time: 12:59:35 AM
    User: N/A
    Computer: KARNATI
    Description:
    Faulting application yahoomessenger.exe, version 7.5.0.819, faulting module quartz.dll, version 6.5.2600.2096, fault address 0x00029c27.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 79 61 68 ure yah
    0018: 6f 6f 6d 65 73 73 65 6e oomessen
    0020: 67 65 72 2e 65 78 65 20 ger.exe
    0028: 37 2e 35 2e 30 2e 38 31 7.5.0.81
    0030: 39 20 69 6e 20 71 75 61 9 in qua
    0038: 72 74 7a 2e 64 6c 6c 20 rtz.dll
    0040: 36 2e 35 2e 32 36 30 30 6.5.2600
    0048: 2e 32 30 39 36 20 61 74 .2096 at
    0050: 20 6f 66 66 73 65 74 20 offset
    0058: 30 30 30 32 39 63 32 37 00029c27
    0060: 0d 0a ..

    4)

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 7/29/2006
    Time: 9:19:39 PM
    User: N/A
    Computer: KARNATI
    Description:
    Faulting application iexplore.exe, version 6.0.2900.2096, faulting module mshtml.dll, version 6.0.2900.2096, fault address 0x0005f331.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 69 65 78 ure iex
    0018: 70 6c 6f 72 65 2e 65 78 plore.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 32 30 39 36 20 00.2096
    0030: 69 6e 20 6d 73 68 74 6d in mshtm
    0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
    0040: 30 2e 32 39 30 30 2e 32 0.2900.2
    0048: 30 39 36 20 61 74 20 6f 096 at o
    0050: 66 66 73 65 74 20 30 30 ffset 00
    0058: 30 35 66 33 33 31 0d 0a 05f331..

    Problems are encountered with quatz.dll, mshtml.dll and so on.

    thanks in advance
     
  4. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Normally when I see repeating errors in a specific process or dll I would suggest reinstalling the application associated with it. For example, pncrt.dll is a Real Player process.

    But you seem to be getting a variety of errors in different processes or modules, some of them "unknown".

    This suggests an underlying hardware or driver problem causing instability.

    Could the CPU be overheating?

    Have you updated the Display Drivers? (several of the errors have display driver associations -- quartz.dll, mshtml.dll and occasionally win32k.sys)
     
  5. sri153

    sri153 Thread Starter

    Joined:
    Jul 28, 2006
    Messages:
    3
    Dear Rolling,
    Sorry for my delay in replying. I way away from PC. I completly opened the CPU doors and left it open. When I opend it was very hot. BUT now it is really very cool since inside and outside weather also very cool. I think the problem may not be associated with overheating of the CPU. I just updated the dispay drivers and I have now S3 pro display driver. I think so it could be the problem. I checked from the company site, I could not able to get the right display driver. I am still having the same problem and continues all the time.
    I have again the same log files and problem persist. Can you please help me out.
    Thank you
    Sri153
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Have you tried reseating the drive cables as well?

    How about running chkdsk on the drive?

    http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/kbtip.mspx



    I think you should test the ram at this stage too by either swapping out modules one at a time -- or using a software test utility -- or both:

    You can create a test utility to run on either a bootable floppy or CD. Whichever method you choose, that device must be first in the BIOS boot order.

    To create the CD version you must have burning software which supports the .ISO extension. Then you would simply "open" the .iso file and your CD burning software should open with the correct burning program.

    Since almost all bugchecks can be caused by faulty ram, I would recommend you perform memory tests.

    Beginners Guides: Diagnosing Bad Memory

    Windows Memory Diagnostic
    Memtest86 - A Stand-alone Memory Diagnostic
     
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