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Blue Screen Blues

Discussion in 'Windows XP' started by stu37, Apr 16, 2004.

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  1. stu37

    stu37 Thread Starter

    Joined:
    Jun 9, 2002
    Messages:
    562
    My brother in law just got his new computer and i guess his not so smart neighbor thought windows wasn't installed and tried the recovery disk and messed it up. He's opposite side of country from me so here's his email he sent me:
    Big trouble with my computer, screen all
    blue with the following message " a problem has been detected and
    windows has been shut down to prevent damage
    to your computer. If this is the first time
    you have seen this stop error screen,
    restart your computer. If this screen appears again, follow these steps.
    Check
    for viruses on your computer remove
    any newly installed hard drive or hard
    drive controllers. Check your hard drive
    to make sure it is properly configured
    and terminated. Run CHKDSK / F to
    check for hard drive corruption, and
    then restart your computer.
    Technical information: ( OXOOOOOO7B,
    OXF898563C, OXCOOOOO34, OXOOOOOOOO, OXOOOOOOOO ) ".
    Every time I shut down my computer
    and restart it this comer on, dont know
    what the he-- they are talking about I can't get off this page."


    Now the screen is blue with that and he can't get anywhere. How would i get him to get to start and maybe restore as such? Thanks for any info. It's an XP home edition
     
  2. stu37

    stu37 Thread Starter

    Joined:
    Jun 9, 2002
    Messages:
    562
    Would a recovery disk be the way to go and does he have to set bios to boot from cd first to get it going? Also does he have to start clean or can he put in recovery disk the way it is and try? He's waiting on tech support if they ever call.
     
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