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Blue Screen DRIVER_IRQL_NOT_LESS_OR_EQUAL

Discussion in 'Windows 7' started by HeatherVela, Nov 5, 2011.

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  1. HeatherVela

    HeatherVela Thread Starter

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    This is absolutely driving me crazy - my computer crashes every time I attempt to burn a DVD and I get a blue screen with

    DRIVER_IRQL_NOT_LESS_OR_EQUAL
    STOP: 0x000000D1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0x0000000000000000)

    Tells me to disable bios shadowing or cacheing.

    Have already restored my computer, uninstalled and installed new software (updated also), sent in to HP and they said they replaced some part and reloaded OS. Still crashes every time - no matter what software I am using to burn (have attempted different softwares).

    I searched for a minidump and nothing is showing. I followed the link in another post to set system to create minidumps but ......PLEASE HELP ME!!!!:mad:
     
  2. Elvandil

    Elvandil

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    51,988
    It could be that the drive is faulty.

    But using different software can also be a problem. Many burning apps install drivers that do not get uninstalled when the programs are uninstalled. Sometimes, cleaning tools are available on their websites to complete the removel process. Multiple different drivers can also conflict, especially if one of them is Roxio or Sonic.

    You would do well to install only one burning app after installing Windows and sticking with it. I'd suggest Infra Recorder because it uses a well-known and trusted burning engine and I have never found it to be incompatible with anything, even other burning apps.

    Are you saying that the folder for dumps is empty? Is there a file in Windows called memory.dmp (C:\Windows\memory.dmp)?
     
  3. HeatherVela

    HeatherVela Thread Starter

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    I do have memory.dmp but I can't attach file - states that I do not have permission but I am running as the administrator.
     
  4. HeatherVela

    HeatherVela Thread Starter

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    I found the minidump file but can't attach - wants administrator permission also.
     
  5. HeatherVela

    HeatherVela Thread Starter

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    I do get this though!

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000008
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\110611-37128-01.dmp
    C:\Users\HEATHER\AppData\Local\Temp\WER-69264-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
  6. HeatherVela

    HeatherVela Thread Starter

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    OK I have managed to be able to get the minidump file but the forum won't let me upload it being that it is a .dmp file - does not support that file type. If I attempt to zip the file it will not do that stating that it can't be read.
     
  7. Elvandil

    Elvandil

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    Most people simply zip them and attach. How are you trying to zip it?
     
  8. Elvandil

    Elvandil

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    51,988
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