Blue Screen DRIVER_IRQL_NOT_LESS_OR_EQUAL

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HeatherVela

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Nov 5, 2011
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This is absolutely driving me crazy - my computer crashes every time I attempt to burn a DVD and I get a blue screen with

DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000D1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0x0000000000000000)

Tells me to disable bios shadowing or cacheing.

Have already restored my computer, uninstalled and installed new software (updated also), sent in to HP and they said they replaced some part and reloaded OS. Still crashes every time - no matter what software I am using to burn (have attempted different softwares).

I searched for a minidump and nothing is showing. I followed the link in another post to set system to create minidumps but ......PLEASE HELP ME!!!!:mad:
 
Joined
Aug 1, 2003
Messages
51,988
It could be that the drive is faulty.

But using different software can also be a problem. Many burning apps install drivers that do not get uninstalled when the programs are uninstalled. Sometimes, cleaning tools are available on their websites to complete the removel process. Multiple different drivers can also conflict, especially if one of them is Roxio or Sonic.

You would do well to install only one burning app after installing Windows and sticking with it. I'd suggest Infra Recorder because it uses a well-known and trusted burning engine and I have never found it to be incompatible with anything, even other burning apps.

Are you saying that the folder for dumps is empty? Is there a file in Windows called memory.dmp (C:\Windows\memory.dmp)?
 

HeatherVela

Thread Starter
Joined
Nov 5, 2011
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8
I do have memory.dmp but I can't attach file - states that I do not have permission but I am running as the administrator.
 

HeatherVela

Thread Starter
Joined
Nov 5, 2011
Messages
8
I found the minidump file but can't attach - wants administrator permission also.
 

HeatherVela

Thread Starter
Joined
Nov 5, 2011
Messages
8
I do get this though!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110611-37128-01.dmp
C:\Users\HEATHER\AppData\Local\Temp\WER-69264-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 

HeatherVela

Thread Starter
Joined
Nov 5, 2011
Messages
8
OK I have managed to be able to get the minidump file but the forum won't let me upload it being that it is a .dmp file - does not support that file type. If I attempt to zip the file it will not do that stating that it can't be read.
 
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