1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Blue screen error two times...freezes computer

Discussion in 'Windows XP' started by HollyG, Mar 6, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    Once when I was on Internet Explorer, some entertainment site. The second time during the final step of Wins XP shutting down, after you hear the little Wins music.
    I haven't installed any new hardware in a long time or updated any drivers. I recently installed Nero and DVD Fab and have been playing around with that.
    PAGE_FAULT_IN_NONPAGED_AREA
    Check to make sure any new hardware or software is properly installed....
    STOP: 0x00000050 (0x90563960, 0x00000000, 0x805CFB7A,....)
    Beginning dump of physical memory....

    WINS XP SP 3
    IE 8
     
  2. JennyJackson01

    JennyJackson01 Account Closed

    Joined:
    Apr 3, 2010
    Messages:
    638
    Can you get into safe mode, in which case, try uninstalling Nero and DVD Fab and see if that helps. While you`re at it, just check that all the cards inside the case are firmly in place and haven`t been knocked out of position for some reason, especially the graphics card and the memory sticks.

    Jenny
     
  3. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,753
    Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.
     
  4. Paynesmanor

    Paynesmanor

    Joined:
    May 14, 2006
    Messages:
    219
    Also check for dust build up, may be an overheating issue, but probably something not turning off correctly..
     
  5. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    I checked that folder and there are already zipped folders in there but the dates are from January 2009. Is that what I'm looking for?
     
  6. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,753
    Looks like you don't have any new minidump files in there.

    Make sure your system is set to create minidumps:

    Creating Windows Mini-Dumps
     
  7. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    I checked the settings and small memory dump was already selected. Should I select complete memory dump? When I go to change it it says If the pagefile on volume C: has an initial size of less than 2046 megabytes then the system may not be able to create a debugging information file if a STOP error occurs.
     
  8. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,753
    No, the small memory dumps will be quite sufficient.


    Perhaps you should?
     
  9. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    Which drivers would that be?

    Display adapters: Radeon X300 SE 128 MB
    Why is there a secondary one also listed?

    DVD/CD ROM Drives

    Under sound, video, and game controllers there are a bunch listed so not sure what needs to be updated:
    Creative SB Audigy 2ZS (WBM)
    Legacy Video Capture Devices
    Legacy Audio Devices

    Do I look for them under Dell support?
    One of the DVD drives I replaced so I would find that on the manufacturer's site.
     
  10. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,753
  11. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    All of them were from 2006 to 2007 and I'm sure I've updated drivers since then. Not sure how to tell whether I did or not so I updated them anyway. Hope that doesn't cause a problem.
     
  12. joeloreti

    joeloreti

    Joined:
    Mar 11, 2011
    Messages:
    1
    The only way to diagnose blue screen problem is to use Windbg to analyze the .dmp file. Figure out which driver caused such problem, then install the newest driver or delete the driver if it is not necessary.
     
  13. HollyG

    HollyG Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    725
    Ok but if there were no .dmp files last time, will they show up next time I get the blue screen?
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/984351

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice