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Blue Screen error

Discussion in 'Windows 7' started by JDMC, Jan 11, 2013.

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  1. JDMC

    JDMC Thread Starter

    Joined:
    Jan 11, 2013
    Messages:
    1
    I have recently been getting the blue screen of death at random times, I think it might be coinciding with sometimes when I have my phone plugged in to charge. I believe it said page fault in non paged area once. It has done it more than once though.

    Here is what windows gave me after it booted back up from 2 different times:

    #1

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFFAC00873B228
    BCP2: 0000000000000000
    BCP3: FFFFF880057CCE1D
    BCP4: 0000000000000005
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\010313-100074-01.dmp
    C:\Users\Owner\AppData\Local\Temp\WER-100261-0.sysdata.xml


    #2


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFFAC0082DCBC8
    BCP2: 0000000000000000
    BCP3: FFFFF88002CB7E1D
    BCP4: 0000000000000005
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\011113-14679-01.dmp
    C:\Users\Owner\AppData\Local\Temp\WER-23743-0.sysdata.xml
     
  2. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    The most common cause of that error is faulty RAM, please run this test and tell me the outcome.

    Please read all the instructions before starting.

    IMPORTANT
    Always disconnect your PC from the mains supply when removing Ram sticks and earth your hands to discharge any static electricity to avoid damage to sensitive components. If performing this test on a laptop PC you should also remove the battery before removing or replacing the RAM sticks.

    Preliminary checks
    For a new build: You should first check the model of RAM stick that you have on the manufacturers site for the recommended voltage setting and then make sure it is set correctly in the PC's Bios. An incorrect voltage setting may be the reason for your problems so test the PC's performance again if the voltage was incorrect.

    For older PC's: Errors can also be caused by dirty contacts: Remove all the sticks and clean the contacts with a soft pencil eraser and blow out the slots with a can of compressed air.

    If the error you are experiencing is frequent, or you are unable to boot the PC without a crash occuring, you could first try removing all but one of your RAM sticks. Then boot up the PC and see if the problem persists. If it does, shut down the PC and swap the sticks around and try again, repeat this untill all sticks have been tried. If the error only occurs with one particular stick then there is no need to continue with the tests simply get the stick replaced with an exact match. (Ask for guidance if required).


    Download Memtest86+ from here
    If you wish to run the test from a USB flash drive use this link Auto installer for USB key
    When the download is complete right click the file and select Extract Here and burn the image to a CD.

    In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
    For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
    Install the program and start the application. Select the top left hand option to Write image file to disk and then on the next window click on the small yellow folder icon and browse to the ISO file you have downloaded. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.

    Testing

    • Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence.
    • Insert the disk in the drive then reboot and the disc will load into dos.
    • Leave the test to run through at least 8 passes or until it is showing some errors.
    • If errors show in the test, stop the test and remove all but one of your RAM sticks then start the test again. Repeat the test on each stick until you find the one that is faulty.

    NOTE: This is a long slow test and for convenience should ideally be run overnight.

    The memtest will not be 100% accurate but should easily detect any major faults.
     
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