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blue screen error

Discussion in 'Virus & Other Malware Removal' started by ogden, Jul 14, 2007.

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  1. ogden

    ogden Thread Starter

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    I deleted antispy2007, logged off the computer. Next morning when I turned it on it would not boot up. I got a blue screen saying. STOP: 0x0000001E (0xc0000005, 0x804B7AD7, 0x00000000, 0x00000004) KMODE_EXCEPTION_NOT_HANDLED
    Address 804B7AD7 base at 80400000, Datestamp 45sec3c8f - ntoskrnl.exe
    I have a Dell Dimension 8100 Bios Rev A06 with windows 2000 professional. I have tried everything I could find on every web site and still the blue screen. Nothing works and I am finally at wits end. Is there anything I can DO BESIDES THROW THIS MACHINE IN THE TRASH....HELP
     
  2. Elvandil

    Elvandil

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    Can you boot into Safe Mode? Last Good...?
     
  3. ogden

    ogden Thread Starter

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    no nothing in F8 works
     
  4. Elvandil

    Elvandil

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    It's possible that the driver for antispy is still being loaded. Do you have any idea what the name of its driver file is?

    Do you have any recovery media?
     
  5. devil_himself

    devil_himself

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  6. Elvandil

    Elvandil

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    If you can determine the name of the driver, or give the full name of the antispyware app so we can try to find it, you can then boot into the Recovery Console and disable the driver from loading at boot.
     
  7. devil_himself

    devil_himself

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    Click here to download HJTsetup.exe:
    -------------------------------------------

    http://www.thespykiller.co.uk/files/HJTSetup.exe

    Save HJTsetup.exe to your desktop.
    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\Hijack This.
    Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialogue box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Karen
    Once you've posted your HijackThis log, I'll review it for you.
     
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