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Blue screen help pls

Discussion in 'Windows Vista' started by framesson, Feb 19, 2013.

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  1. framesson

    framesson Thread Starter

    Joined:
    Feb 19, 2013
    Messages:
    3
    I have my HP w1858 hooked up to an ASUS N51vn as an external monitor due to cracked screen.While playing a game like everquest2 or diablo3, an error pops up and says display driver has stopped responding and has recovered.
    If that doesnt happen i get a blue screen i have updated the graphics driver so far that did nothing.Graphics card is a Nvidia Ge force 240m. Also running on vista, I downloaded a program so i can see the errors. Are as follows:

    • dxgkrnl.sys dxgkrnl.sys+7c046 0x8fcad000 0x8fd4d000 0x000a0000 0x4d383dc1 1/20/2011 8:50:57 AM Microsoft® Windows® Operating System DirectX Graphics Kernel 7.0.6002.18107 (vistasp2_gdr_win7ip_dgt(wmbla).090924-1550) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys
      ntkrnlpa.exe ntkrnlpa.exe+4492a 0x8301b000 0x833d5000 0x003ba000 0x50e7823a 1/4/2013 8:30:34 PM Microsoft® Windows® Operating System NT Kernel & System 6.0.6002.18765 (vistasp2_gdr.130104-1437) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe
      nvlddmkm.sys nvlddmkm.sys+752794 0x8f40e000 0x8fcab000 0x0089d000 0x50de928f 12/29/2012 1:49:51 AM NVIDIA Windows Kernel Mode Driver, Version 310.90 NVIDIA Windows Kernel Mode Driver, Version 310.90 9.18.13.1090 NVIDIA Corporation C:\Windows\system32\drivers\nvlddmkm.sys
     
  2. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Please follow this small guide to attach your minidump files so they can be analysed.


    First locate your minidump files, open Windows Explorer and click on the C: drive in the left pane, in the right pane look down the list of folders and double click on Windows to view its contents. NOTE: If your operating system is installed under a different drive letter then look there. Scroll down the contents of the Windows folder and look for a folder called minidump and double click on it. You should now see the minidump files which will have a .dmp extension.

    Zip up at least 6 of the most recent files into one zip folder (if there are less then just zip up what you have).


    NOTE: To zip up the files in Windows (all versions). Right click the file, click on Send To, and then click
    Compressed (zipped) Folder. That will create a zip folder containing a copy of the file, you should see it appear.


    If there is more than one .dmp file click on the first one, hold down the shift key and then click on the last one. That should highlight all the files. Then right click in the highlighted area, click on Send To, and then click Compressed (zipped) Folder.




    • Below the Message Box click on Go Advanced. Then scroll down until you see a button, Manage Attachments. Click on that and a new window opens.
    • Click on the Browse button, find the zip folder you made earlier and click on it so it becomes highlighted and click on Open.
    • Now click on the Upload button. Wait for the Upload to complete, it will appear just below the Browse box.
    • When done, click on the Close this window button at the top of the page.
    • Enter your message-text in the message box, then click on Submit Message/Reply.



    Please also run this to show the Error logs, what you have posted only shows the driver details.

    Please download MiniToolBox and save it to your desktop.
    Double click on the MiniToolBox icon [​IMG]

    The window will open as shown below.

    Click on each of the boxes as indicated in the list below, then click on the GO button.

    Copy & Paste the contents of the report that appears into your next post, you can also find a copy of the report on your desktop (Result.txt).

    Check only these boxes:
    •List last 10 Event Viewer Errors
    •List Devices Check options for Only Problems

    [​IMG]
     
  3. framesson

    framesson Thread Starter

    Joined:
    Feb 19, 2013
    Messages:
    3
    wont let me zip the files but htese are the errors



    Windows Vista (TM) Home Premium Service Pack 2 (X86)
    Boot Mode: Normal
    ***************************************************************************

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (02/21/2013 01:32:05 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (02/21/2013 01:31:52 PM) (Source: Application Error) (User: )
    Description: Faulting application nvvsvc.exe, version 8.15.11.8611, time stamp 0x4a266e56, faulting module NVSVC.DLL, version 8.15.11.8611, time stamp 0x4a266e50, exception code 0xc0000005, fault offset 0x00002c4b,
    process id 0xe4, application start time 0xnvvsvc.exe0.

    Error: (02/21/2013 00:00:02 AM) (Source: System Restore) (User: )
    Description: Failed to create restore point on volume (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Descripton = Scheduled Checkpoint; Hr = 0x80070422).

    Error: (02/20/2013 04:00:49 AM) (Source: System Restore) (User: )
    Description: Failed to create restore point on volume (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Descripton = Scheduled Checkpoint; Hr = 0x80070422).

    Error: (02/20/2013 02:21:01 AM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (02/20/2013 02:20:02 AM) (Source: Application Error) (User: )
    Description: Faulting application nvvsvc.exe, version 8.15.11.8611, time stamp 0x4a266e56, faulting module NVSVC.DLL, version 8.15.11.8611, time stamp 0x4a266e50, exception code 0xc0000005, fault offset 0x00002c4b,
    process id 0xe0, application start time 0xnvvsvc.exe0.

    Error: (02/20/2013 02:14:59 AM) (Source: Application Error) (User: )
    Description: Faulting application nvvsvc.exe, version 8.15.11.8611, time stamp 0x4a266e56, faulting module NVSVC.DLL, version 8.15.11.8611, time stamp 0x4a266e50, exception code 0xc0000005, fault offset 0x00002c4b,
    process id 0xa6c, application start time 0xnvvsvc.exe0.

    Error: (02/20/2013 01:23:38 AM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (02/20/2013 01:04:09 AM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (02/20/2013 01:00:52 AM) (Source: Winlogon) (User: )
    Description: The Windows logon process has unexpectedly terminated.


    System errors:
    =============
    Error: (02/21/2013 01:34:27 PM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/21/2013 01:31:37 PM) (Source: EventLog) (User: )
    Description: The previous system shutdown at 1:29:37 PM on 2/21/2013 was unexpected.

    Error: (02/20/2013 02:22:32 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/20/2013 01:26:41 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/20/2013 01:24:48 AM) (Source: Service Control Manager) (User: )
    Description: 30000Eventlog

    Error: (02/20/2013 01:22:54 AM) (Source: EventLog) (User: )
    Description: The previous system shutdown at 1:19:26 AM on 2/20/2013 was unexpected.

    Error: (02/20/2013 01:07:21 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/20/2013 01:03:36 AM) (Source: EventLog) (User: )
    Description: The previous system shutdown at 1:00:32 AM on 2/20/2013 was unexpected.

    Error: (02/20/2013 00:47:15 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/20/2013 00:46:27 AM) (Source: Service Control Manager) (User: )
    Description: 30000ShellHWDetection


    Microsoft Office Sessions:
    =========================

    CodeIntegrity Errors:
    ===================================
    Date: 2013-01-28 22:37:49.321
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2013-01-28 22:37:49.243
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2013-01-28 22:37:49.165
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2013-01-28 22:37:49.087
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2013-01-28 22:37:48.994
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
     
  4. framesson

    framesson Thread Starter

    Joined:
    Feb 19, 2013
    Messages:
    3
    wont let me zip the files but htese are the errors



    Windows Vista (TM) Home Premium Service Pack 2 (X86)
    Boot Mode: Normal
    ***************************************************************************

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (02/21/2013 01:32:05 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (02/21/2013 01:31:52 PM) (Source: Application Error) (User: )
    Description: Faulting application nvvsvc.exe, version 8.15.11.8611, time stamp 0x4a266e56, faulting module NVSVC.DLL, version 8.15.11.8611, time stamp 0x4a266e50, exception code 0xc0000005, fault offset 0x00002c4b,
    process id 0xe4, application start time 0xnvvsvc.exe0.

    Error: (02/21/2013 00:00:02 AM) (Source: System Restore) (User: )
    Description: Failed to create restore point on volume (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Descripton = Scheduled Checkpoint; Hr = 0x80070422).

    Error: (02/20/2013 04:00:49 AM) (Source: System Restore) (User: )
    Description: Failed to create restore point on volume (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Descripton = Scheduled Checkpoint; Hr = 0x80070422).

    Error: (02/20/2013 02:21:01 AM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (02/20/2013 02:20:02 AM) (Source: Application Error) (User: )
    Description: Faulting application nvvsvc.exe, version 8.15.11.8611, time stamp 0x4a266e56, faulting module NVSVC.DLL, version 8.15.11.8611, time stamp 0x4a266e50, exception code 0xc0000005, fault offset 0x00002c4b,
    process id 0xe0, application start time 0xnvvsvc.exe0.

    Error: (02/20/2013 02:14:59 AM) (Source: Application Error) (User: )
    Description: Faulting application nvvsvc.exe, version 8.15.11.8611, time stamp 0x4a266e56, faulting module NVSVC.DLL, version 8.15.11.8611, time stamp 0x4a266e50, exception code 0xc0000005, fault offset 0x00002c4b,
    process id 0xa6c, application start time 0xnvvsvc.exe0.

    Error: (02/20/2013 01:23:38 AM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (02/20/2013 01:04:09 AM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (02/20/2013 01:00:52 AM) (Source: Winlogon) (User: )
    Description: The Windows logon process has unexpectedly terminated.


    System errors:
    =============
    Error: (02/21/2013 01:34:27 PM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/21/2013 01:31:37 PM) (Source: EventLog) (User: )
    Description: The previous system shutdown at 1:29:37 PM on 2/21/2013 was unexpected.

    Error: (02/20/2013 02:22:32 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/20/2013 01:26:41 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/20/2013 01:24:48 AM) (Source: Service Control Manager) (User: )
    Description: 30000Eventlog

    Error: (02/20/2013 01:22:54 AM) (Source: EventLog) (User: )
    Description: The previous system shutdown at 1:19:26 AM on 2/20/2013 was unexpected.

    Error: (02/20/2013 01:07:21 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/20/2013 01:03:36 AM) (Source: EventLog) (User: )
    Description: The previous system shutdown at 1:00:32 AM on 2/20/2013 was unexpected.

    Error: (02/20/2013 00:47:15 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
    Description: 0x80070032

    Error: (02/20/2013 00:46:27 AM) (Source: Service Control Manager) (User: )
    Description: 30000ShellHWDetection


    Microsoft Office Sessions:
    =========================

    CodeIntegrity Errors:
    ===================================
    Date: 2013-01-28 22:37:49.321
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2013-01-28 22:37:49.243
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2013-01-28 22:37:49.165
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2013-01-28 22:37:49.087
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

    Date: 2013-01-28 22:37:48.994
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
     
  5. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    You've sent a duplicate post :confused:.

    It looks like you didn't check the option in Minitoolbox for "List Devices -Only Problems" please run it again and just check that one option and no others.

    Not sure why you are not able to zip up the minidump files and they can not be sent any other way, what happens when you try to send them to a Compressed folder?

    The error log clearly shows an issue with the Nvidia driver.

    There also appears to be an issue with tcpip.sys, please run the System File Checker as follows:



    • Click on Start and type cmd in the search box. Right click on cmd in the popup menu and select Run as Administrator.
    • Another box will open, at the Command Prompt, type sfc /scannow and press Enter. (Note the gap between the c and the /)
    • Let the check run to completion. DO NOT reboot the PC or close the cmd window.
    • Copy & Paste the following command at the Command Prompt and press Enter:

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    • This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
    • Open the file then Copy & Paste it into your next post.
     
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