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blue screen in windows 7

Discussion in 'Windows 7' started by jibin, Jan 28, 2015.

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  1. jibin

    jibin Thread Starter

    Joined:
    Nov 14, 2014
    Messages:
    23
    My laptop not working properly, when i open the lap. i got an blue screen error. error details are given by next restart that details are below.

    Windows has recovered from an unexpected shutdown.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800DE604E0
    BCP2: FFFFF88004808738
    BCP3: 0000000000000000
    BCP4: 000000000000000D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,285
    The posted BSOD details indicate a time out error on an attempt by the system to reset the graphics driver
    see this please
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx


    As a starting point using the advanced boot options on F8 key boot to Low Resolution Mode
    http://windows.microsoft.com/en-gb/...tup-options-including-safe-mode#1TC=windows-7


    See if it will stay in that mode


    If so go device manager, expand display adapters, right click the graphics, click properties, click the driver tab and on there, if you have roll back driver - click that and then reboot


    If you do not have roll back driver - click update driver.
     
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