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Solved Blue screen Kernel data inpage error windows 7

Discussion in 'Windows 7' started by bravagirl, Oct 5, 2015.

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  1. bravagirl

    bravagirl Thread Starter

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    Good evening. I am not very technical but am good at following instructions. I would be very grateful if someone can tell me if this error can be corrected? It has been happening for about 3 weeks now. I have run chkdsk & also windows memory diagnostic which showed no errors. It doesn't seem to happen if I use safe mode. I am very fond of my Samsung RV511 laptop & don't want to replace it. Thank you to anyone who can help me with this.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. welcome to tech support guy
    2. Usually bad ram, file errors or a cabling/connection issue = however
    3. As it does not you say seem to occur in safe mode I suspect other problems
    4. What anti-virus are you using please
     
  3. bravagirl

    bravagirl Thread Starter

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    Dear Macboatmaster,
    Thank you for your reply. I use McAfee & Spybot. Any advice from you would be warmly welcomed.


     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. Is McAfee the free edition
    2. Is spybot the free or paid - the paid for Spybot is a full AV with protection and you CANNOT run it with McAfee
    3. I do not know your level of knowledge so please do not be annoyed if questions are too basic
    What chkdsk did you run and how
    4. When you reply we will start with sorting out the AV`s - any change of anything in the period just before the last three weeks
     
  5. bravagirl

    bravagirl Thread Starter

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    Hello.
    1. McAfee is a paid edition
    2. Spybot is the free version
    3. I ran chkdsk following instructions on a Microsoft page from the command prompt (I think it's called)
    4. I can't say anything has changed in the past 3 weeks. There was a javascript update. No new software.

    Sorry I am such an amateur. I am a retired copywriter & still furnish 3 articles a week so would be frankly totally lost if my Samsung died on me. Much appreciate your patience.
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    1. please do another chkdsk
    click windows start button left of taskbar
    type
    cmd in search
    when it appears above - as command prompt right click and click run as admin
    when cmd window opens it must be headed
    administrator command prompt
    at the prompt presuming windows is installed on drive lettered C
    type
    chkdsk /r
    press enter
    agree the message to run on restart
    close the cmd window and restart

    When the computer boot after the chkdsk go control panel
    admin tools
    event viewer
    on left pane expand the entry windows logs
    click the application log
    when that log loads in the centre window click find on the right pane
    type in the find box
    wininit
    (note spelling please)
    click find next
    it should be the chkdsk log that you have just run
    if it is on right pane click copy
    as text
    then on reply here right click the panel where you are typing and click paste

    Do not worry about how long this takes or how much explanation you require - helping is why we are here.

    2. Uninstall Spybot please - for testing purposes - use Control Panel programs and features
     
  7. bravagirl

    bravagirl Thread Starter

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    I'll do this tonight & let you know the results a.s.a.p.

    Thank you.



     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Will not be online until 2200
    when you post a reply please just type your reply in the box that is there for you when you open the topic
    please do not click reply on my post which then quotes back to me all I have just posted to you

    Your last two line post telling me you would run those tonight - then has all I posted to you.
    Hope you do not mind mentioning it -
     
  9. bravagirl

    bravagirl Thread Starter

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    Hello again. Sorry if I replied incorrectly. I have followed all your clear instructions to the letter...these are the results

    Log Name: System
    Source: Microsoft-Windows-DistributedCOM
    Date: 07/10/2015 21:56:58
    Event ID: 10010
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: sally-PC
    Description:
    The server {209500FC-6B45-4693-8871-6296C4843751} did not register with DCOM within the required timeout.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="49152">10010</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-07T19:56:58.000000000Z" />
    <EventRecordID>843339</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>sally-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">{209500FC-6B45-4693-8871-6296C4843751}</Data>
    </EventData>
    </Event>
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Please do NOT apologise it is not necessary, it is only that quoting back all have said adds nothing and takes more space on the sites servers
    The problem is that what you have posted is not the chkdsk results
    please go back to event viewer and check again
    left pane
    expand the entry windows logs
    click application log
    when that loads
    right pane
    find
    type wininit
    click find next
    when it opens it will if it is the chkdsk log look something like this and the eventid will be 1001 whereas the one you have sent is 10010
    I think the error is that you have not clicked windows logs and application log as what you have sent me is the system log


    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 9/27/2015 11:24:48 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: --------
    Description:


    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is -------

    A disk check has been scheduled.
    Windows will now check the disk.
    255360 file records processed.

    1925 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    43 reparse records processed.

    314308 index entries processed.

    0 unindexed files processed.

    255360 security descriptors processed.

    Cleaning up 318 unused index entries from index $SII of file 0x9.
    Cleaning up 318 unused index entries from index $SDH of file 0x9.
    Cleaning up 318 unused security descriptors.
    29475 data files processed.
     
  11. bravagirl

    bravagirl Thread Starter

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    Messages:
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    I have run everything again. This seems to be right as the Event ID is 1001.

    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 03/10/2015 23:04:38
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: sally-PC
    Description:


    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    595968 file records processed.

    File verification completed.
    2568 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    64 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    700546 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    595968 file SDs/SIDs processed.

    Cleaning up 65 unused index entries from index $SII of file 0x9.
    Cleaning up 65 unused index entries from index $SDH of file 0x9.
    Cleaning up 65 unused security descriptors.
    Security descriptor verification completed.
    52290 data files processed.

    CHKDSK is verifying Usn Journal...
    34950240 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    595952 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    27711288 free clusters processed.

    Free space verification is complete.
    Adding 1 bad clusters to the Bad Clusters File.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.

    242221055 KB total disk space.
    130422212 KB in 343465 files.
    230968 KB in 52291 indexes.
    14304 KB in bad sectors.
    708423 KB in use by the system.
    65536 KB occupied by the log file.
    110845148 KB available on disk.

    4096 bytes in each allocation unit.
    60555263 total allocation units on disk.
    27711287 allocation units available on disk.

    Internal Info:
    00 18 09 00 d9 09 06 00 1c 3e 0a 00 00 00 00 00 .........>......
    14 47 00 00 40 00 00 00 00 00 00 00 00 00 00 00 [email protected]
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-03T21:04:38.000000000Z" />
    <EventRecordID>304180</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>sally-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    595968 file records processed.

    File verification completed.
    2568 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    64 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    700546 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    595968 file SDs/SIDs processed.

    Cleaning up 65 unused index entries from index $SII of file 0x9.
    Cleaning up 65 unused index entries from index $SDH of file 0x9.
    Cleaning up 65 unused security descriptors.
    Security descriptor verification completed.
    52290 data files processed.

    CHKDSK is verifying Usn Journal...
    34950240 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    595952 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    27711288 free clusters processed.

    Free space verification is complete.
    Adding 1 bad clusters to the Bad Clusters File.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.

    242221055 KB total disk space.
    130422212 KB in 343465 files.
    230968 KB in 52291 indexes.
    14304 KB in bad sectors.
    708423 KB in use by the system.
    65536 KB occupied by the log file.
    110845148 KB available on disk.

    4096 bytes in each allocation unit.
    60555263 total allocation units on disk.
    27711287 allocation units available on disk.

    Internal Info:
    00 18 09 00 d9 09 06 00 1c 3e 0a 00 00 00 00 00 .........&gt;......
    14 47 00 00 40 00 00 00 00 00 00 00 00 00 00 00 [email protected]
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    I am sorry to be the bearer of bad news, but to coin a phrase do not shoot the messenger
    At least you know what is wrong
    YOUR HARD DRIVE is failing you have
    14304 KB in bad sectors.
    as I am sure you know 1000 KB = 1Megabyte
    so you have 14 MB or so of bad sectors
    When chkdsk declares a sector bad it attempts to copy the data from the bad sector and re-write it to a good sector
    It then marks the sector bad to prevent data being written to it

    You will notice that the chkdsk added
    Adding 1 bad clusters to the Bad Clusters File
    ONE bad cluster - a cluster is 4096 bytes and there are a 1000 bytes in a Kilobyte

    Despite what you might read on a google search bad sectors CANNOT be repaired - the drive is failing when it may fail completely so that you cannot access windows or indeed remedy by purchasing a new hard drive and hopefully transferring your present set up to the new one - is equivalent to asking - when will a light bulb -blow
    No one can tell you
    If you are going to refer to a repair specialist then my advise is to choose by local reputation a small computer repair shop - not one of the giant multiples
    If you feel able to tackle the job yourself I will willingly guide you

    ON the RV511 it is not a difficult job as the HDD is accessible from a panel on the base
    On some laptops major dismantling is required - so in that respect you are lucky

    PLEASE NOTE the hard drive check you have posted was the one run on the 3 - THIRD of October so it is NOT the most recent one
    That said it is of little consequence to the result
     
    Last edited: Oct 8, 2015
  13. bravagirl

    bravagirl Thread Starter

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    It's bad news but not fatal. Thanks for the explanation & clear instructions. I back up on an external hardrive regularly, so to that extent I am covered.

    I would like to try to replace the hard drive myself with your help. I am not in the U.K. but will be in London next Friday - Monday so will get one then & come back to you. Would you advise any particular hard drive?
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    go control panel
    device manager
    expand the entry disk drives
    post please the details shown for the hard drive
     
  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    when you reply we can prepare for the transfer of data from the existing drive to the new one and then hopefully - all will be the same on the new one - except of course the bad sectors
    The process is known as cloning
     
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