1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Blue screen nightmare

Discussion in 'Windows 7' started by alfadhelo, Apr 30, 2019.

Thread Status:
Not open for further replies.
  1. alfadhelo

    alfadhelo Thread Starter

    Joined:
    Apr 30, 2019
    Messages:
    1
    I found my computer one day turned off when I came back home. This never happened before so I tried to turn it on again but it wouldn’t even start. I tried to look up the problem and apparently I had to get a new motherboard battery and I did. I broke a part of the battery holder by mistake but still worked. It did start but it would always take me to a blue screen if I choose to run it normally or in safe mode. Every time I select an option to start the computer it would give me a blue screen then it would restart. I took it to someone and they told me it was because of the battery and that I had to get a new motherboard. I bought an identical motherboard but I still had the exact same problem!

    I also provided pictures to show how my diagnoses show how my computer passes all the tests and I also provided an image of the blue screen I keep getting.

    Can anyone help me with that?
     

    Attached Files:

  2. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    2,255
    Has to do with your hard drive controller , If the Bios was reset it may have defaulted to SATA mode IDE instead of AHCI. See article here:https://www.bleepingcomputer.com/forums/t/602350/pc-wont-boot/ Also what is the service tag of your Dell? Noticed in your screen shot your CPU temp high was 91C, that is too high and indicates a heat sink problem on the CPU, clogged with dust, loose, or bad heat sink compound. Sata settings will be in your BIOS .
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1226491

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice