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Blue screen of death "BAD_POOL_CALLER"

Discussion in 'Windows XP' started by ScaryWillow, Feb 18, 2013.

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  1. ScaryWillow

    ScaryWillow Thread Starter

    Joined:
    Feb 18, 2013
    Messages:
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    Hello, I am just curious. What is this?

    I recently just got this "BAD_POOL_CALLER" I have ABSOLUTELY no idea what this is. This happened on February 18, 2013. Yesterday. I got my RAM looked at on Saturday. I thought I had less than 2 so, I was just checking. But, about a half hour later I get a blue screen of death while checking my facebook. Afterwards, at about 8:40 PM I got my wifi went out, out of no where. So, I decided to restart my computer. Once it started back up, I got a "Blue screen of death" that said "BAD_POOL_CALLER" so. I decided to restart my computer on safe mode. I ran disk defragment and it took a really long time. About 19 hours. And it was still only half way done. I let it sit for a little bit longer, and I looked at it, and the program had disappeared and my computer was locked. I also tried after that, I had tried system restore and I went back a week, and after that it was still not working. Any ideas? Please? I need help, if anyone can help me I will be greatly appreciated!

    Thank you so much,
    Willow
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,302
    It's best not to attempt to defragment the computer when you're getting BSODs or other errors but wait until thing are running properly.

    Assuming you're still able to boot to Windows please do the following:

    Please download MiniToolBox, save it to your desktop and run it.

    Put a checkmark to select the following options:
    • List last 10 Event Viewer log
    • List Devices
    • List Minidump Files
    Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
     
  3. ScaryWillow

    ScaryWillow Thread Starter

    Joined:
    Feb 18, 2013
    Messages:
    3
    Well, when I start up safe mode, I have no internet access. I don't know how to get around this. (I'm currently at the library) and, thanks for replying by the way. I think it may also be a virus problem, with in the Hard Drive. Any ideas of how I can get online, or fix it within the computer?
     
  4. ScaryWillow

    ScaryWillow Thread Starter

    Joined:
    Feb 18, 2013
    Messages:
    3
    All though, I will try and find out some way to get on the computer and try out what you advise, thank you very much.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    113,302
    Do you have Internet access in normal mode?

    If not, you can use a USB flash drive to transfer the program to the other computer and then post the report. If you're going to do that then I'll give you two more to do at the same time.

    Please download DDS by sUBs to your desktop from the following location:

    http://download.bleepingcomputer.com/sUBs/dds.scr

    Double-click the dds.scr file to run the program.

    It will automatically run in silent mode and then you will see the following note:

    "Two logs shall be created on your Desktop".

    The logs will be named dds.txt and attach.txt.

    Wait until the logs appear and then copy and paste their contents in your post.


    Please download GMER from: http://www.gmer.net

    Click on the "Download EXE" button and save the randomly named .exe file to your desktop.

    Note: You must uninstall any CD Emulation programs that you have before running GMER as they can cause conflicts and give false results.

    Double click the GMER .exe file on your desktop to run the tool and it will automatically do a quick scan.

    If the tool warns of rootkit activity and asks if you want to run a full scan, click on No and make sure the following are unchecked on the right-hand side:

    IAT/EAT
    Any drive letter other than the primary system drive (which is generally C).

    Click the Scan button and when the scan is finished, click Save and save the log in Notepad with the name ark.txt to your desktop.

    Note: It's important that all other windows be closed and that you don't touch the mouse or do anything with the computer during the scan as it may cause it to freeze. You should disable your screen saver as if it comes on it may cause the program to freeze.

    Open the ark.txt file and copy and paste the contents of the log here please.
     
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