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Blue Screen of Death (BSoD)

Discussion in 'Windows 7' started by Bandit012345, Mar 17, 2015.

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  1. Bandit012345

    Bandit012345 Thread Starter

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    Hello.
    I am looking for help to diagnose a BSoD on my laptop.


    Computer:
    HP Pavilion 6974ca


    Factory OS:
    Windows Vista Home Premium x64


    Current OS:
    Windows 7 Ultimate x64


    Problem:
    The laptop crashes randomly with a BSoD and reboots. I have been unable to figure out why or what is causing this issue - but I suspect a driver issue.


    It would be greatly appreciated if someone who knows about this issue would give me a hand.


    Thank you in advance.
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Post the Minidump files
    Create a new folder on the desktop and call it dumpfiles [or something similar]

    Look in c:\windows\minidump
    Copy the last 5 minidump files to that folder.
    Close the folder and right click on it and select Send To Compressed [zipped] Folder.
    Windows will compress the file and then save the new zipped file in the same location.

    Use the 'manage attachments' in the 'Go Advanced' reply window below to upload that zip file here as an attachment.
     
  3. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    HP Pavilion dv6974ca Entertainment Notebook PC (FN550UA#ABC)

    Windows Vista Home Premium SP1 64-bit is pre-installed in it.

    It has downloadable drivers for Windows Vista 64-bit, but not for Windows 7 64-bit.

    Troubleshooting error messages on a blue screen

    ----------------------------------------------------------

    What was used and how was Windows 7 Ultimate 64-bit installed in it?

    ----------------------------------------------------------
     
  4. Bandit012345

    Bandit012345 Thread Starter

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    Here are the uploaded .dmp files
    I was unable to locate additional .dmp files because a program called CCleaner had erased them.


    Additionally, according to a program called "BlueScreenView" by nirsoft, the BSoD may be related to:


    ntoskrnl.exe ntoskrnl.exe+f2394 fffff800`02e16000 fffff800`033fd000 0x005e7000 0x54d0317d Mon, Feb 2, 2015 10:25:01 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18741 (win7sp1_gdr.150202-1526) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
     

    Attached Files:

  5. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Minidump file scan x2 both saying the same.
    ======
    netw5v64.sys
    'Related to Wireless WiFi Link Driver from Intel Corporation'
    http://www.systemlookup.com/search.php?type=filename&search=netw5v64.sys&s=
    Intel updater.
    http://www.intel.com/p/en_US/support/detect?iid=dc_iduu
    ======
    PROCESS_NAME: Azureus.exe
    'Vuze (previously Azureus) is a BitTorrent client'
    Using BitTorrent can install Malware, etc on your pc.
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Also answer flavallee's question.

     
  7. Bandit012345

    Bandit012345 Thread Starter

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    Hi flavallee, perhaps I am mistaken in thinking that Vistax64 drivers could be run on 7x64 using Compatibility Mode.
    If this is not the case, I am still very confused because Vista had the same BSoD.
    I am also running Vuze (formerly Azureus) on the pc. Could this be the cause as well?


    Feeling overwhelmed! :(


    P.S. I installed 7 over Vista as an Upgrade this time-around. I had previously installed 7 fresh but also had BSoD.
     
  8. flavallee

    flavallee Trusted Advisor

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    Frank
    Using Vuze and other file-sharing torrent-type apps is a good way to infect your computer and damage its operating system.

    That may be the root of your issue with both Vista and 7.

    -------------------------------------------------------

    Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

    Close all open windows first, then double-click AdwCleaner.exe to load its main window.

    Click the "Scan" button, then allow the scanning process to finish.

    Click the "Logfile" button.

    When the log appears, save it.

    Return here to your thread, then copy-and-paste the ENTIRE log here.

    -------------------------------------------------------
     
  9. Bandit012345

    Bandit012345 Thread Starter

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    I'm not too worried about infection in this case.
    My computer is being protected by the following software:
    +Microsoft Security Essentials
    +Malwarebytes' Antimalware
    +Kaspersky's TDSKiller
    +mbar Anti-Rootkit
    But at this point I will not rule out any possibility and will run the AdwCleaner.exe as you suggested.
    (Thanks for that)
     
  10. Bandit012345

    Bandit012345 Thread Starter

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    Here is the log
     

    Attached Files:

  11. Bandit012345

    Bandit012345 Thread Starter

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    I just came across an article that sounds like my situation.
    It was suggested that the BSoD is caused due to an exceptional error in the handling of the N-range wifi band. Since this laptop is pre N-range, the driver crashes Windows 7.
    The article went on to say that a fix for this issue is to disable N-range support via Device Manager and Driver Properties from the Network Adapter.
    Do you think that this seems plausible to the cause of the crash?
     
  12. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  13. Bandit012345

    Bandit012345 Thread Starter

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    Attached Files:

  14. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    When do you get the blue screen - is it only when you use Vuze file sharing torrent or at any time?
    Whatever you disable in device manager can be re-enabled, at any time.
    All options are worth trying.
    The other thing to remember is that where the blue screen error is reported, is not necessarily where it first started and may not be the cause.

    Some reasons for Blue Screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.
     
  15. Bandit012345

    Bandit012345 Thread Starter

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    I would say the BSoD started around the same time I upgraded my ISP modem to the Home Hub 2000.
    This modem supports N-range as well as 2.4Ghz and 5Ghz.
    It first started with the original laptop os was running: Vista x64.
    I did a clean install of 7 x64 in hopes of fixing the error, but it didn't.
    I reinstalled Vista from the HP OEM factory restore DVD then installed 7 as an upgrade, but the issue remains.
    Running Vuze does seem to trigger the issue more frequently, but there have been instances when Vuze was not running and Windows Updates triggered it.
    So far, after disabling the N-range via Device Manager I have yet to experience a BSoD, but that doesn't mean it won't reoccur.
    I am keeping my fingers crossed it doesn't.
     
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