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Solved Blue screen of death now just black screen...

Discussion in 'Hardware' started by bsacco, Jul 11, 2014.

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  1. bsacco

    bsacco Thread Starter

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    Blue screen of death now just black screen...that features a blinking underscore icon....

    The horror....the horror....

    What have I done?

    Anyone have any idea how to get my PC back running?

    Cant run TSG Sysinfo obviously. The PC is running Windows XP 32 bit.

    -----------------------------------------------------------------------
     
  2. crjdriver

    crjdriver Moderator

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    First of all, no one [other than you] has any idea what we are attempting to fix. Post ALL of your exact system specs; ie exact mb installed, exact video card installed, exact ram installed, exact pw supply installed, etc, etc.
    If this is a big box system ie dell, hp, whatever, post the exact make and model# If you have a service tag, post that as well.

    Open the case and look; nothing beats the Mark I eyeball.
     
  3. bsacco

    bsacco Thread Starter

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    Here is TSG SYS info from an earlier post I made when my PC was working

    Dell Optiplex 755

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor:Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
    Processor Count: 2
    RAM: 3325 Mb
    Graphics Card: ATI Radeon HD 2400 Pro, 256 Mb
    Hard Drives: C: Total - 238339 MB, Free - 108706 MB; H: Total - 3815437 MB, Free - 240474 MB; I: Total - 953867 MB, Free - 872945 MB;
    Motherboard: Dell Inc., 0GM819
    Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
    Processor Count: 2
    RAM: 3325 Mb
    Graphics Card: ATI Radeon HD 2400 Pro, 256 Mb
    Hard Drives: C: Total - 238339 MB, Free - 108706 MB; H: Total - 3815437 MB, Free - 240474 MB; I: Total - 953867 MB, Free - 872945 MB;
    Motherboard: Dell Inc., 0GM819
    Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled
     
  4. bsacco

    bsacco Thread Starter

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    Dell 755 Optiplex service tag: 7ZJV7G1
     
  5. flavallee

    flavallee Trusted Advisor

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    Here is the Dell support site that's assigned only to your Dell OptiPlex 755 Mini Tower - which shipped in May 2008 and came with Windows XP Professional SP2.

    I personally own 2 of these computers, and they both came with a Dell L305P series 305W power supply.

    ---------------------------------------------------------
     
  6. crjdriver

    crjdriver Moderator

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    Do the following;
    1 System OFF, pull the pw connectors from ALL drives; both hd and optical
    2 Remove any add-in cards such as sound, nic/lan, etc. Most dells have onboard sound, etc so you would not have a card to remove. Leave your video card installed [if you have one] again it is most likely onboard video
    3 Disconnect any usb device ie printer, scanner, hub, etc
    4 Reseat atx and aux pw connectors ie pull them out and reinsert the connector making sure it is fully seated
    5 Now pw ON and see if you get a display. If you do, then shutdown and start connecting devices one at a time until you find the failed part. If you do not get a display, you will need to swap parts with known good units; ie pw supply, mb, ram, etc.

    FWIW when swapping parts, I would start with the pw supply. It is the easiest thing to check and one of the more likely parts to fail. Note when testing, you do not have to fully install the test unit. Simply connect atx and aux pw. Hit the ON button and see if the board will complete POST.
     
  7. crjdriver

    crjdriver Moderator

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    BTW did you change any hardware, update a bios, update drivers, or anything else that may have contributed to this issue?
     
  8. bsacco

    bsacco Thread Starter

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    Well, hardware changes? Not at the moment it went to the blue screen of death....but here's what I've changed hardware-wise on the PC

    I installed a SSD and an addition 1TB SATA hard drive. I put the OS and programs on the SSD and I put my data on the SATA drive.

    That's about it. No other hardware changes.
     
  9. bsacco

    bsacco Thread Starter

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    Not sure If I'm headed for trouble trying to run XP OS on this machine moving forward? Or should I swith to Windows 7?
     
  10. bsacco

    bsacco Thread Starter

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    sorry, but what is atx and aux pw connectors?
     
  11. bsacco

    bsacco Thread Starter

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    duhhhh just googled it...got it now...
     
  12. bsacco

    bsacco Thread Starter

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    OK, followed instructions and got it started again.
     
  13. crjdriver

    crjdriver Moderator

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    So it is now working? If so, what hardware was defective or was it just the reseating of pw connectors?
     
  14. flavallee

    flavallee Trusted Advisor

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    Windows 7 runs just fine in the Dell OptiPlex 755 Mini Tower.

    Both of mine came refurbished with Windows 7 Home Premium 32-bit.

    --------------------------------------------------------
     
  15. crjdriver

    crjdriver Moderator

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    In addition to the above, win xp does not support TRIM for ssd drives. You either have to attempt to run a utility for garbage collection OR you can image the drive and secure erase the ssd then restore the image. In any case, you will not get the benefits of wear leveling running xp. Win 7 supports TRIM so I would really think about clean installing win7.
     
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