Blue screen of death... please help!

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Fudan

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Joined
Jan 12, 2006
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Hey guys. Just the other day the computer crashed on my dad... we've got a Dell 4500, Windows XP. The good ol' blue screen came up, and every time we restart it comes up. I can't even start the computer in safe mode, or from the "Last Known Good Configuration".

The message says "PAGE_FAULT_IN_NONPAGED_AREA" I tried searching the Microsoft site... says it's often related to memory... I don't see why that'd be a problem, We only changed the memory ONCE and it was at least 3 years ago. I haven't installed any new hardware in the last few days either.

It says it was most likely cause by "Mup.sys" What's that?

Here's the list of numbers in the "technical information area"

0X00000050, 0X90909090, 0X00000000, 0XF838Ba7f, 0x00000000

Any ideas? I wish I could at least start it in safe mode and try to figure something out. Any help is greatly appreciated.

-Ray
 

Fudan

Thread Starter
Joined
Jan 12, 2006
Messages
3
Thank you... that was helpful, but there's one big problem. I can't do anything to fix the problem because I can't start the computer, not even in safe mode or from the last known good configuration. how can I get it to start up just so I can work on it?
 

Fudan

Thread Starter
Joined
Jan 12, 2006
Messages
3
Does anyone have any idea why I can't start in safe mode? And how I can make it do so? I really don't knwo what to do
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,500
Hi..if you have your Xp install Cd..
Boot from Cd..when prompted press R..
Choose windows installation (typically by pressing [1]
Press Return..when prompted..type chkdsk /r
Press return..windows will fix errors..
Type exit..and press Return..
Let us know if that works..
 
Joined
Jan 8, 2005
Messages
144
Doesn`t Dell have a special partition especially for problems like this ? I thought that as the computer was booting up press F10 ? to access which gives you the choice to do a re-install
 
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