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blue screen of death when booting up

Discussion in 'Windows XP' started by dbowlinggod, Jul 22, 2012.

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  1. dbowlinggod

    dbowlinggod Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) D CPU 3.00GHz, x86 Family 15 Model 6 Stepping 4
    Processor Count: 2
    RAM: 3326 Mb
    Graphics Card: NVIDIA GeForce 8400GS, 1 Mb
    Hard Drives: C: Total - 300332 MB, Free - 244267 MB;
    Motherboard: Dell Inc., 0FJ030
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled



    when turning on the computer windows starts to load then i get the blue screen of death. i've tried to use system restore through the safe mode and it says it was successful but when it restarts i get the same blue screen. i've used chdsk but ame result. the blue screen on the bottom says:

    Stop: 0x0000007e ( 0x0000005. 0xB84B9160,0xB850786c, 0xB8507568)

    kdcom.dll - Adress B84 B91.60 base at B84 B 8000 Date stamp 4f8f 0f.42
     
  2. Dell-Kris

    Dell-Kris Dell Representative

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  3. flavallee

    flavallee Frank Trusted Advisor

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    What's the model name and model number of that Dell?

    What's the 7-character service tag number on the sticker?

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  4. dbowlinggod

    dbowlinggod Thread Starter

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  5. flavallee

    flavallee Frank Trusted Advisor

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    According to service tag number 7WT28B1, your computer is listed as a Dell XPS 400/Dimension 9150 desktop.

    According to its system configuration section, it was shipped in June 2006 and came with Windows XP Media Center Edition 2005 pre-installed.

    What discs do you have that came with it?

    Considering that it's 6 years old, a clean reinstall of Windows and getting a fresh start may be your best option.

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    Have you been using the file and registry cleaning feature of AVG 2012?

    Have you been using any "cleaner/fixer" type utilities?

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  6. dbowlinggod

    dbowlinggod Thread Starter

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  7. flavallee

    flavallee Frank Trusted Advisor

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    I agree. You're having too many issues, so a hard drive format and clean reinstall of Windows and getting a fresh start would be your best option.

    Stay away from registry "cleaner/fixer" type utilities, no matter what they claim they can do. They will damage Windows and break programs and generate error/warning messages and wreak havoc with a computer.

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