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BLUE SCREEN OF DEATH when installing Windows Media Player 11

Discussion in 'Multimedia' started by GFWTD, Oct 5, 2008.

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  1. GFWTD

    GFWTD Thread Starter

    Joined:
    Oct 5, 2008
    Messages:
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    Everytime I try to install WMP 11 I get the blue screen of death. Here is the exact sequence of events:

    *Preliminary/automatic pre-installation goes fine
    *I'm asked to chose 'express' or custom set-up
    *After choosing (I've tried both ways), WMP 11 continues installing
    *Near the end of set-up/installation, the WMP 11 player opens and, within seconds, I get the blue screen of death

    In pertinent part, the blue screen (pic showing full message attached)reads as follows:

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    PAGE_FAULT_IN_NONPAGED_AREA

    Then, after a bunch of boilerplate about starting in safe mode, there is the following language:

    Technical information:

    *** STOP: 0x00000050 (0xFF458000, 0x00000000, 0x804e7418, 0x00000000)

    Beginning dump of physical memory.
    Physical memory dump complete.
    Contact your system administrator or technical support group for further assistance.

    I run Windows XP on an IBM T42 laptop. I don't run any crazy programs on my computer (just Adobe, iTunes, etc.) Thanks in advance for the help...
     

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  2. wtxcowboy

    wtxcowboy

    Joined:
    May 25, 2004
    Messages:
    1,243
    uninstall itunes, then reinstall wmp11 then itunes... :)
     
  3. GFWTD

    GFWTD Thread Starter

    Joined:
    Oct 5, 2008
    Messages:
    2
    that didn't work. any other ideas?

    thanks for the help...
     
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