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RetroVenom

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Joined
Apr 8, 2018
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5
I keep on getting the Blue Screen of Death,but it's not that regular.Sometimes after 10 mins,and other times after 2 hrs of usage,but It always happens if I try to shut down or restart the PC. I have used Dump file Viewer to find that the ntoskrnl.exe is causing it,how do I fix that?Apparently it is something to do with Memory?Please can someone explain how I can fix the .exe,because it says CRITICAL_PROCESS DIED,so it must be something vital but Im not sure how to handle it. On the Command Prompt I have run an SFC scan but it returns no problems,and I've tried upgrading drivers but it's not working.Please help
 

Paul23

Paul
Temporarily Banned
Joined
Nov 7, 2017
Messages
713
Please include more information. Your PC type, model. Or, if a custom PC, brand of motherboard, processor, video card, etc. Hard to help without information.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Copy minidump file:
1. Click on Start menu
2. Type in command
3. Right click on Command Prompt in list and select Run as Administrator
4. Copy and Paste the command into the command console
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop

5. Upload the dxdiag.txt file from your desktop
 

RetroVenom

Thread Starter
Joined
Apr 8, 2018
Messages
5
The BSOD is gone but I keep on getting 100% disc usage. Sometimes CPU as well even if no programs are open.Is there a link?

If there is,I have disabled Superfetch and some other services as well as Windows searched.Deactivated some there startup programs as well,it's still not going down.

I have:
An Acer XC780 with i5 6400, 8GB DDR4 memory,Intel C230 motherboard and Intel 530 HD integrated GPU.
My Hard Drive is a Toshiba DT01ACA100 1TB 7200rpm.
And I have Windows 10 Home edition
 

DaveA

David
Trusted Advisor
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Nov 16, 1999
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16,650
When and where are you seeing this "100% disc usage" message?
 

RetroVenom

Thread Starter
Joined
Apr 8, 2018
Messages
5
It is in the Task manager.Disc usage is shown to be very high at 99/100% and is highlighted in Red. It doesn't matter what programs I run the disc seems to be constantly getting exhausted.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

(Windows 8 or higher)
2. dism /online /cleanup-image /restorehealth

When these have completed:
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply

If any Errors are found with sfc /scannow then:
Type the following command, and then press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
Upload sfcdetails.txt from your desktop

Step 3:
Download Process Explorer to your desktop

1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
3. In the View menu click on Select Columns
4. Check Verified Signer, Virus Total and Click OK
5. Select Options Menu and Check Verify Image Signatures, VirusTotal.com > Check Virustotal.com
6. Double Click on the CPU Column to sort by highest CPU usage.
7. (Highest CPU Processes should be at the top once sorted properly)
8. Wait approximately a minute
9. Select Save or Save As from the File menu
10. Save SystemIdleProcess.txt to Desktop
11.Upload or Paste to next reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload or Paste to next reply

Next Steps if Needed
 

RetroVenom

Thread Starter
Joined
Apr 8, 2018
Messages
5
Thank you very much. Please do excuse me if my reply takes some time as I'm away from my PC for a bit,but otherwise I will certainly try those methods
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
No problem, just post when you are ready and we will go from there.
 

RetroVenom

Thread Starter
Joined
Apr 8, 2018
Messages
5
Hi.Thanks for all the help,I sent my PC to the company do they can diagnose the problems,and I did run the dism health restore and SFC scans,also tried some other steps like disabling the MSI but it didn't work.So hopefully the company can fix it,but otherwise your help was greatly appreciated again
 
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