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Blue Screen of death

Discussion in 'Hardware' started by robcoz1951, Jan 13, 2020.

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  1. robcoz1951

    robcoz1951 Thread Starter

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    I have a dell precision m4700 with 32gig of ram. For some reason it will crash with the blue screen of death regularly. I get message about PRN LIST, MEMORY MANAGEMENT and things like that. I did a search on the internet and certain programs were recommended to fix it but nothing works. I alway update my drivers and use strong security software. Whats the problem? Hardware failure?

    Robert
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Hi, let us have some Pc specifications.
    Check and post
    TSG System Information Utility - found here.
    It is a trusted utility from this forum so let it install on your system and then post the logfile.
    https://static.techguy.org/download/tsginfo.exe
    ======
    Some reasons for Blue Screens
    New hardware - Software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive, etc.
    Your blue screen could well be memory related.
     
  3. robcoz1951

    robcoz1951 Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.9
    OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20190826104144.000000-300
    Processor: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 8
    Total Physical RAM: 32 GB
    Graphics Card: NVIDIA Quadro K1000M
    Hard Drives: C: 930 GB (758 GB Free); F: 2794 GB (1167 GB Free);
    Motherboard: Dell Inc. 082H3V, ver A00, s/n /FCRRKX1/CN1296136D019E/
    System: Dell Inc., ver DELL - 1072009, s/n FCRRKX1
    Antivirus: Windows Defender, Disabled
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    How old is your pc and what operating system was installed before you upgraded to Windows 10 on 26-08-2019?
    When does your pc blue screen, usual pc use, playing games, watching videos, etc?

    Run an internal memory test. You will find it under Control Panel > System and Security > Administrative Tools.
    https://www.windowscentral.com/node/50462
    Let us know what it finds. You may need to test the memory by using an external memory test run from a DVD.
     
  5. Couriant

    Couriant Trusted Advisor

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    James
    According to Dell, this machine was originally shipped with Windows 7 Professional. This machine has 4x 8GB memory modules. I agree that a Memtest would be a good choice. It may find a fault with one of the modules.

    FYI, the BIOS and video drivers have been updated to resolve a security issue. You may want to look into that later.
     
  6. robcoz1951

    robcoz1951 Thread Starter

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    Windows Memory Diagnostic show no memory issues. I always keep my drivers current.

    Robert
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    The test you just did is Windows checking Windows - run an external memory test using memtest86
    https://www.memtest86.com/download.htm
    http://www.majorgeeks.com/files/details/memtest86.html

    Download the ISO file then burn to a DVD
    Start the Pc using the DVD and run the memory test overnight or for at least 8 passes.
    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.
     
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