Blue Screen of death

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robcoz1951

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Jan 13, 2020
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I have a dell precision m4700 with 32gig of ram. For some reason it will crash with the blue screen of death regularly. I get message about PRN LIST, MEMORY MANAGEMENT and things like that. I did a search on the internet and certain programs were recommended to fix it but nothing works. I alway update my drivers and use strong security software. Whats the problem? Hardware failure?

Robert
 

blues_harp28

Moderator
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Jan 9, 2005
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19,500
Hi, let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
It is a trusted utility from this forum so let it install on your system and then post the logfile.
https://static.techguy.org/download/tsginfo.exe
======
Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
Your blue screen could well be memory related.
 

robcoz1951

Thread Starter
Joined
Jan 13, 2020
Messages
3
Hi, let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.
It is a trusted utility from this forum so let it install on your system and then post the logfile.
https://static.techguy.org/download/tsginfo.exe
======
Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive, etc.
Your blue screen could well be memory related.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20190826104144.000000-300
Processor: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz, Intel64 Family 6 Model 58 Stepping 9, CPU Count: 8
Total Physical RAM: 32 GB
Graphics Card: NVIDIA Quadro K1000M
Hard Drives: C: 930 GB (758 GB Free); F: 2794 GB (1167 GB Free);
Motherboard: Dell Inc. 082H3V, ver A00, s/n /FCRRKX1/CN1296136D019E/
System: Dell Inc., ver DELL - 1072009, s/n FCRRKX1
Antivirus: Windows Defender, Disabled
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,500
How old is your pc and what operating system was installed before you upgraded to Windows 10 on 26-08-2019?
When does your pc blue screen, usual pc use, playing games, watching videos, etc?

Run an internal memory test. You will find it under Control Panel > System and Security > Administrative Tools.
https://www.windowscentral.com/node/50462
Let us know what it finds. You may need to test the memory by using an external memory test run from a DVD.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
40,935
How old is your pc and what operating system was installed before you upgraded to Windows 10 on 26-08-2019?
When does your pc blue screen, usual pc use, playing games, watching videos, etc?

Run an internal memory test. You will find it under Control Panel > System and Security > Administrative Tools.
https://www.windowscentral.com/node/50462
Let us know what it finds. You may need to test the memory by using an external memory test run from a DVD.
According to Dell, this machine was originally shipped with Windows 7 Professional. This machine has 4x 8GB memory modules. I agree that a Memtest would be a good choice. It may find a fault with one of the modules.

FYI, the BIOS and video drivers have been updated to resolve a security issue. You may want to look into that later.
 

robcoz1951

Thread Starter
Joined
Jan 13, 2020
Messages
3
According to Dell, this machine was originally shipped with Windows 7 Professional. This machine has 4x 8GB memory modules. I agree that a Memtest would be a good choice. It may find a fault with one of the modules.

FYI, the BIOS and video drivers have been updated to resolve a security issue. You may want to look into that later.
Windows Memory Diagnostic show no memory issues. I always keep my drivers current.

Robert
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,500
When does your pc blue screen, usual pc use, playing games, watching videos, etc?
The test you just did is Windows checking Windows - run an external memory test using memtest86
https://www.memtest86.com/download.htm
http://www.majorgeeks.com/files/details/memtest86.html

Download the ISO file then burn to a DVD
Start the Pc using the DVD and run the memory test overnight or for at least 8 passes.
It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram - test each Ram stick one at a time and test them in different slots.
 
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