Blue Screen of Death

[stevedenver]

I'm using W98 SE. About 9 times out of 10, when I try to restart or shut down, I get either the blue screen or it just hangs at "Windows is Shutting Down". I have to actually power down the PC to reboot. Typically I am trying to reboot, as windows seems to be "acting up" in one way or another. Any suggestions?

 

[~Candy~]

Did you install the shutdown patch?

http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp

 

[columbo]

I'd disable your anti-virus software. It's probably causing the BSODs and freezing.

It's probably Norton, isn't it?

Hi Candy

 

[~Candy~]

Lol, columbo. Let's not bash Norton too soon I have it on a 98SE machine too, no hanging on shutdown

 

[stevedenver]

Nope, not using Norton. Using Grisoft AVG Free Version. Does this patch come automatically with Windows update? I have been very diligent about getting all the updates.

 

[columbo]

Try disabling Grisoft AVG and see if you keep getting the errors.

Candy: Just spent an hour troubleshooting a Toshiba laptop running XP Home; Constantly getting blue-screens and shutting itself down; Guess what fixed it? Yup, bye-bye Norton.

 

[weeGeordie]

Which version of Norton, 2004? (I'm assuming it's NAV).

 

[~Candy~]

See my link above

Columbo, yes, I agree that Norton, or McAfee for that matter, can cause the machine to hang at shutdown. Sometimes there are other workarounds like disabling shutdown and startup music too

 

[stevedenver]

I disabled Grisoft AVG antivirus and downloaded the patch. Still get the blue screen when shutting down. Any other ideas?

 

[~Candy~]

Does the pretty blue screen actually say anything?

Also, disable startup music and shutdown music.

Post the contents of your autoexec.bat and config.sys files too.

 

[columbo]

And try updating your video driver as well.

To find out what kind of display adapter you're using, just right-click on "My Computer", then choose "Properties" then click on the "Device Manager" tab, and click on the plus-sign next to "Display Adapter".

Then go to the manufacturer's website, and download the latest driver (or see if there is a patch).

This might solve the blue-screens as well.

Columbo

P.S - Candy, a blue-screen is NEVER pretty.

 

[~Candy~]

Lol, I hear you

 

[stevedenver]

video driver recently updated
no startup or shut down music
Can't remember what blue screen says, but I think is was some kind of kernal violation

Autoexec.bat--------------------
@C:\PROGRA~1\GRISOFT\AVG6\bootup.exe
SET BLASTER=A220 I5 D1 T4
LH C:\WINDOWS\AU30DOS.COM
@ECHO OFF
REM [Header]

REM [CD-ROM Drive]
REM C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001

REM [Miscellaneous]

REM [Display]

mode con codepage prepare=((850) c:\windows\COMMAND\ega.cpi)
mode con codepage select=850
@SET CLASSPATH=C:\PROGRA~1\CANONC~1\PDELUXE\ADOBEC~1

Config.sys-------------------

REM [Header]



REM [CD-ROM Drive]
REM DEVICE=C:\CDROM\ATAPI_CD.SYS /D:MSCD001 /PIO

REM [Miscellaneous]

REM [Display]

DEVICE=c:\windows\setver.exe
device=c:\windows\COMMAND\display.sys con=(ega,,1)
Country=032,850,c:\windows\COMMAND\country.sys

 

[~Candy~]

Just for fun, start, run, type msconfig and hit enter, uncheck the process autoexec.bat and config.sys save changes and restart.

Next time, write the pretty little message down

 

[stevedenver]

I turned off autoexec.bat and config.sys from msconfig and re-booted. I'll let you know what happens.

Here is the blue scrren message -

"Fatal exception OE occurred at 0028:C004E81F in VXD VCACHE (01) + 000005F7. The curren application will be terminated."
--------------
Thanks for sticking with me on this. Your help is appreciated!