Blue Screen of Death

I'm using W98 SE. About 9 times out of 10, when I try to restart or shut down, I get either the blue screen or it just hangs at "Windows is Shutting Down". I have to actually power down the PC to reboot. Typically I am trying to reboot, as windows seems to be "acting up" in one way or another. Any suggestions?

 

Did you install the shutdown patch?

http://www.microsoft.com/windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp

 

I'd disable your anti-virus software. It's probably causing the BSODs and freezing.

It's probably Norton, isn't it?

Hi Candy

 

Lol, columbo. Let's not bash Norton too soon I have it on a 98SE machine too, no hanging on shutdown

 

Nope, not using Norton. Using Grisoft AVG Free Version. Does this patch come automatically with Windows update? I have been very diligent about getting all the updates.

 

Try disabling Grisoft AVG and see if you keep getting the errors.

Candy: Just spent an hour troubleshooting a Toshiba laptop running XP Home; Constantly getting blue-screens and shutting itself down; Guess what fixed it? Yup, bye-bye Norton.

 

Which version of Norton, 2004? (I'm assuming it's NAV).

 

See my link above

Columbo, yes, I agree that Norton, or McAfee for that matter, can cause the machine to hang at shutdown. Sometimes there are other workarounds like disabling shutdown and startup music too

 

I disabled Grisoft AVG antivirus and downloaded the patch. Still get the blue screen when shutting down. Any other ideas?

 

Does the pretty blue screen actually say anything?

Also, disable startup music and shutdown music.

Post the contents of your autoexec.bat and config.sys files too.

 

And try updating your video driver as well.

To find out what kind of display adapter you're using, just right-click on "My Computer", then choose "Properties" then click on the "Device Manager" tab, and click on the plus-sign next to "Display Adapter".

Then go to the manufacturer's website, and download the latest driver (or see if there is a patch).

This might solve the blue-screens as well.

Columbo

P.S - Candy, a blue-screen is NEVER pretty.

 

Lol, I hear you

 

video driver recently updated
no startup or shut down music
Can't remember what blue screen says, but I think is was some kind of kernal violation

Autoexec.bat--------------------
@C:\PROGRA~1\GRISOFT\AVG6\bootup.exe
SET BLASTER=A220 I5 D1 T4
LH C:\WINDOWS\AU30DOS.COM
@ECHO OFF
REM [Header]

REM [CD-ROM Drive]
REM C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001

REM [Miscellaneous]

REM [Display]

mode con codepage prepare=((850) c:\windows\COMMAND\ega.cpi)
mode con codepage select=850
@SET CLASSPATH=C:\PROGRA~1\CANONC~1\PDELUXE\ADOBEC~1

Config.sys-------------------

REM [Header]



REM [CD-ROM Drive]
REM DEVICE=C:\CDROM\ATAPI_CD.SYS /D:MSCD001 /PIO

REM [Miscellaneous]

REM [Display]

DEVICE=c:\windows\setver.exe
device=c:\windows\COMMAND\display.sys con=(ega,,1)
Country=032,850,c:\windows\COMMAND\country.sys

 

Just for fun, start, run, type msconfig and hit enter, uncheck the process autoexec.bat and config.sys save changes and restart.

Next time, write the pretty little message down

 

I turned off autoexec.bat and config.sys from msconfig and re-booted. I'll let you know what happens.

Here is the blue scrren message -

"Fatal exception OE occurred at 0028:C004E81F in VXD VCACHE (01) + 000005F7. The curren application will be terminated."
--------------
Thanks for sticking with me on this. Your help is appreciated!