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Blue Screen of Death

Discussion in 'Earlier Versions of Windows' started by stevedenver, Apr 8, 2004.

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  1. stevedenver

    stevedenver Thread Starter

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    I'm using W98 SE. About 9 times out of 10, when I try to restart or shut down, I get either the blue screen or it just hangs at "Windows is Shutting Down". I have to actually power down the PC to reboot. Typically I am trying to reboot, as windows seems to be "acting up" in one way or another. Any suggestions?
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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  3. columbo

    columbo

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    I'd disable your anti-virus software. It's probably causing the BSODs and freezing.

    It's probably Norton, isn't it?

    Hi Candy ;)
     
  4. ~Candy~

    ~Candy~ Retired Administrator

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    Lol, columbo. Let's not bash Norton too soon ;) I have it on a 98SE machine too, no hanging on shutdown ;)


    :D
     
  5. stevedenver

    stevedenver Thread Starter

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    Nope, not using Norton. Using Grisoft AVG Free Version. Does this patch come automatically with Windows update? I have been very diligent about getting all the updates.
     
  6. columbo

    columbo

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    Try disabling Grisoft AVG and see if you keep getting the errors.

    Candy: Just spent an hour troubleshooting a Toshiba laptop running XP Home; Constantly getting blue-screens and shutting itself down; Guess what fixed it? ;) Yup, bye-bye Norton.
     
  7. weeGeordie

    weeGeordie

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    Which version of Norton, 2004? (I'm assuming it's NAV).
     
  8. ~Candy~

    ~Candy~ Retired Administrator

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    See my link above ;)

    Columbo, yes, I agree that Norton, or McAfee for that matter, can cause the machine to hang at shutdown. Sometimes there are other workarounds like disabling shutdown and startup music too :D
     
  9. stevedenver

    stevedenver Thread Starter

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    I disabled Grisoft AVG antivirus and downloaded the patch. Still get the blue screen when shutting down. Any other ideas?
     
  10. ~Candy~

    ~Candy~ Retired Administrator

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    Does the pretty blue screen actually say anything?

    Also, disable startup music and shutdown music.

    Post the contents of your autoexec.bat and config.sys files too.
     
  11. columbo

    columbo

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    And try updating your video driver as well.

    To find out what kind of display adapter you're using, just right-click on "My Computer", then choose "Properties" then click on the "Device Manager" tab, and click on the plus-sign next to "Display Adapter".

    Then go to the manufacturer's website, and download the latest driver (or see if there is a patch).

    This might solve the blue-screens as well.

    Columbo

    P.S - Candy, a blue-screen is NEVER pretty. :eek:
     
  12. ~Candy~

    ~Candy~ Retired Administrator

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    Lol, I hear you :D
     
  13. stevedenver

    stevedenver Thread Starter

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    video driver recently updated
    no startup or shut down music
    Can't remember what blue screen says, but I think is was some kind of kernal violation

    Autoexec.bat--------------------
    @C:\PROGRA~1\GRISOFT\AVG6\bootup.exe
    SET BLASTER=A220 I5 D1 T4
    LH C:\WINDOWS\AU30DOS.COM
    @ECHO OFF
    REM [Header]

    REM [CD-ROM Drive]
    REM C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001

    REM [Miscellaneous]

    REM [Display]

    mode con codepage prepare=((850) c:\windows\COMMAND\ega.cpi)
    mode con codepage select=850
    @SET CLASSPATH=C:\PROGRA~1\CANONC~1\PDELUXE\ADOBEC~1

    Config.sys-------------------

    REM [Header]



    REM [CD-ROM Drive]
    REM DEVICE=C:\CDROM\ATAPI_CD.SYS /D:MSCD001 /PIO

    REM [Miscellaneous]

    REM [Display]

    DEVICE=c:\windows\setver.exe
    device=c:\windows\COMMAND\display.sys con=(ega,,1)
    Country=032,850,c:\windows\COMMAND\country.sys
     
  14. ~Candy~

    ~Candy~ Retired Administrator

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    Just for fun, start, run, type msconfig and hit enter, uncheck the process autoexec.bat and config.sys save changes and restart.

    Next time, write the pretty little message down ;)
     
  15. stevedenver

    stevedenver Thread Starter

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    I turned off autoexec.bat and config.sys from msconfig and re-booted. I'll let you know what happens.

    Here is the blue scrren message -

    "Fatal exception OE occurred at 0028:C004E81F in VXD VCACHE (01) + 000005F7. The curren application will be terminated."
    --------------
    Thanks for sticking with me on this. Your help is appreciated!
     
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