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Blue screen of death...

Discussion in 'Windows XP' started by dennislavine, Jan 26, 2007.

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  1. dennislavine

    dennislavine Thread Starter

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    My laptop gets the blue screen of death about five times a day. It comes up and shuts down my computer to fast for me to read what it says so I haven't a clue what the error message is, the only word I have been able to catch before it disapears is 'dumping'

    Is there a log somewhere on my computer system that I can pull up the error message or does someone here know what I'm referring to by that one word? (long shot I know, not alot of information to go on and Im sorry...)
     
  2. etaf

    etaf Moderator

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    does it restart or shutdown

    if restart

    goto
    control panel>
    system>
    advanced tab>
    startup and recovery - settings>
    under the title - system failure
    untick - automatically restart

    http://support.microsoft.com/default.aspx?scid=kb;en-us;320299

    now when it crashes - it willnot restart and the blue screen should stay on the screen
    post the info on the screen
    it will give the errorcodes and a filename, if caused by a driver.

    also theres a log file you may want to look at
    start >
    control panel>
    administrative tools>
    event viewer>
     
  3. dennislavine

    dennislavine Thread Starter

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    Ok, the event viewer says "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfd277028, 0x00000000, 0xee42a002, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini012607-02.dmp."
     
  4. dennislavine

    dennislavine Thread Starter

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    It happened again and this time, thanks to the settings change, I was able to see it. It says:
    EE42A002 base at EE427000 - trid3d.dll date stamp
    Beginning dump of physical memory.
    Physical dumping completed.
     
  5. etaf

    etaf Moderator

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    is this a compaq laptop ????

    i would reload the video driver for the laptop
     
  6. dennislavine

    dennislavine Thread Starter

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    Yes, it is a compaq presario 1200

    Is reloading the video driver as simple as going to add/remove hardware?
     
  7. etaf

    etaf Moderator

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  8. dennislavine

    dennislavine Thread Starter

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    I received this message after downloading:

    "Install was unable to find componets that can be installed on your current hardware or software configuration. Please make sure you have the correct hardware or software."
     
  9. etaf

    etaf Moderator

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    which is your model from the list

    also run this program - it should tell you the video card installed
    www.belarc.com
     
  10. dennislavine

    dennislavine Thread Starter

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    its a x1200

    I dont have any idea what Im looking for here....hopefully its readable for you....

    Info from Belarc scan:

    Operating System System Model
    Windows 2000 Professional Service Pack 4 (build 2195) Compaq Compaq PC 0F12
    System Serial Number: 1V9CDCH2D3Z1
    Enclosure Type: Notebook
    Processor a Main Circuit Board b
    467 megahertz AMD K6 3D
    1024 kilobyte primary memory cache Board: Compaq 0634h Rev. B
    BIOS: Phoenix Technologies LTD 4.06 12/07/99
    Drives Memory Modules c,d
    6.00 Gigabytes Usable Hard Drive Capacity
    2.56 Gigabytes Hard Drive Free Space

    TOSHIBA CD-ROM XM-7002B
    3.5" format removeable media [Floppy drive]

    TOSHIBA MK6014MAP [Hard drive] (6.01 GB) -- drive 0, s/n 20386105T, rev N2.10 A, SMART Status: Healthy 188 Megabytes Installed Memory

    Slot '0' has 64 MB
    Slot '1' has 128 MB
    Local Drive Volumes

    c: (NTFS on drive 0) 4.57 GB 1.69 GB free
    d: (FAT32 on drive 0) 1.44 GB 872 MB free

    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Administrator 1/26/2007 2:06:00 PM (admin)
    local system accounts
    ASPNET never
    Guest never


    Marks a disabled account; Marks a locked account Amyuni Document Converter 2.10 on LPT1:
    Lexmark 640 Series on USB001
    Windows NT Fax Driver on MSFAX:

    Controllers Display
    Standard floppy disk controller
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller]
    VIA Bus Master IDE Controller Trident Video Accelerator CyberBlade-i7 [Display adapter]
    Default Monitor
    Bus Adapters Multimedia
    Texas Instruments PCI-1211 CardBus Controller
    VIA USB Universal Host Controller VIA PCI Audio Controller (WDM)
    Communications Other Devices
    Lucent 56K V.90 PCI DF Modem


    D-Link DFE-680TX/TXD CardBus PC Card
    primary Auto IP Address: 71.11.199.184 / 23
    Gateway: 71.11.198.1
    Dhcp Server: 68.114.37.170
    Physical Address: 00:50:BA:7F:6A:7B

    Networking Dns Servers: 68.113.206.10
    66.169.221.10
    Microsoft AC Adapter
    Microsoft ACPI-Compliant Control Method Battery
    Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    PS/2 Compatible Mouse
    USB Root Hub
    Virus Protection [Back to Top]
    McAfee VirusScan Version 10.0.27
    Scan Engine Version 5100
    Virus Definitions Version 4949
    Realtime File Scanning On

    Missing Microsoft Security Hotfixes [Back to Top]
    No details available
    Installed Microsoft Hotfixes [Back to Top]
    DataAccess
    Q832483 on 2/18/2006 (details...)
    KB870669 (details...)
    MDAC25
    SP3:
    KB911562 on 1/19/2007 (details...)
    Internet Explorer 6
    SP1
    KB905495-IE6SP1-20050805.184113 on 2/19/2006 (details...)
    KB905915-IE6SP1-20051122.175908 on 2/19/2006 (details...)
    KB925454-IE6SP1-20061116.120000 on 1/19/2007 (details...)
    KB929969-IE6SP1-20061220.120000 on 1/19/2007 (details...)
    Internet Explorer
    SP1 (SP1)
    Q823353 (details...)
    Outlook Express 6
    SP1
    KB897715-OE6SP1-20050503.210336 on 2/20/2006 (details...)
    KB923694-OE6SP1-20061106.120000 on 1/19/2007 (details...)
    Windows 2000
    SP4
    Q327194[SP] on 2/17/2006 (details...)
    SP5
    UPDATE ROLLUP 1 on 2/19/2006 (Update Rollup 1 for Windows 2000 SP4)
    KB329115 on 2/19/2006 (details...)
    KB842773 on 2/18/2006 (details...)
    KB890046 on 2/19/2006 (details...)
    KB893756 on 2/19/2006 (details...)
    KB893803V2 on 2/18/2006 (details...)
    KB896358 on 2/19/2006 (details...)
    KB896422 on 2/19/2006 (details...)
    KB896423 on 2/19/2006 (details...)
    KB896424 on 2/19/2006 (details...)
    KB899587 on 2/19/2006 (details...)
    KB899589 on 2/19/2006 (details...)
    KB900725 on 2/19/2006 (details...)
    KB901017 on 2/19/2006 (details...)
    KB901214 on 2/19/2006 (details...)
    KB902400 on 2/19/2006 (details...)
    KB904706 on 2/19/2006 (details...)
    Windows 2000
    SP5 (continued)
    KB905414 on 2/19/2006 (details...)
    KB905749 on 2/19/2006 (details...)
    KB908519 on 2/19/2006 (details...)
    KB908523 on 2/19/2006 (details...)
    KB908531 on 1/19/2007 (details...)
    KB911280 on 1/19/2007 (details...)
    KB912919 on 2/19/2006 (details...)
    KB913580 on 1/19/2007 (details...)
    KB914388 on 1/19/2007 (details...)
    KB914389 on 1/19/2007 (details...)
    KB917008 on 1/19/2007 (details...)
    KB917422 on 1/19/2007 (details...)
    KB917736 on 1/19/2007 (details...)
    KB917953 on 1/19/2007 (details...)
    KB920213 on 1/19/2007 (details...)
    KB920670 on 1/19/2007 (details...)
    KB920683 on 1/19/2007 (details...)
    KB920685 on 1/19/2007 (details...)
    KB920958 on 1/19/2007 (details...)
    KB921398 on 1/19/2007 (details...)
    KB922582 on 1/19/2007 (details...)
    KB922616 on 1/19/2007 (details...)
    KB923191 on 1/19/2007 (details...)
    KB923414 on 1/19/2007 (details...)
    KB923980 on 1/19/2007 (details...)
    KB924191 on 1/19/2007 (details...)
    KB924270 on 1/19/2007 (details...)
    Windows Media Player 6.4
    KB925398_WMP64 (details...)
    SP0
    KB925398_WMP64 on 1/19/2007 (details...)
    Windows Media Player
    Q828026 (details...)
    SP0
    Q828026 on 2/19/2006 (details...)
    KB911564 on 2/19/2006 (details...)
     
  11. Rich-M

    Rich-M

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    22,443
  12. dennislavine

    dennislavine Thread Starter

    Joined:
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    Messages:
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    Ok, is this it?

    Display:
    Video Adapter Trident Video Accelerator CyberBlade-i7 (4 MB)
    3D Accelerator Trident CyberBlade-i7

    Multimedia:
    Audio Adapter VIA AC'97 Audio Controller

    Storage:
    IDE Controller VIA Bus Master IDE Controller
    Floppy Drive Floppy disk drive
    Disk Drive TOSHIBA MK6014MAP (6 GB, 4200 RPM, Ultra-ATA/66)
    Optical Drive TOSHIBA CD-ROM XM-7002B (24x CD-ROM)
    SMART Hard Disks Status OK
     
  13. Rich-M

    Rich-M

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  14. dennislavine

    dennislavine Thread Starter

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    Ok, maybe thats my problem. Ive been picking straight 1200 because thats whats written on the computer itself. I dont the exact model number and it is not given when I look up the system information.....
     
  15. Rich-M

    Rich-M

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    Turn the laptop upside down and read the mfgr plate on bottom or back.
     
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